Customer Service Associate
Federal Bank
01.2024 - 07.2024
- Head Cashier: Collecting cash from customers and making payments in return of cheques
- Account Opening: Opening accounts for Personal purpose and for businesses and also for schools colleges and trustees
- Passbook printing: Printing passbook for customers.
- Loan Document Digitization: Digitization of the loan documents of customer's by uploading it in the banks portal.
- Fund Transfers: Transferring the funds of the customers through modes such as NEFT and RTGS.
- Cheque Clearing: Clearing the cheques of other banks presented by customers for deposit in their account.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
