Pradeep Singh
Finance Shared Services (Accounts Receivable & Account Payable)
Faridabad
Summary
Forward-thinking Manager adept at managing teams of 15 employees with direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams & bringing in 16+ years of work experience with over a track record of successful transition of 4 projects.
Proven track record of excellence’s of core skills include Debt Collection, Managing portfolio, Dealing with Legal Attorneys, Bankruptcy, Team Handling, Quality Management, Innovative, deadline-committed, goal driven.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Manager
Johnson Controls Inc
Gurgaon
04.2022 - Current
- Managed a team of accounts receivable specialists, bankruptcy & legal analyst, providing guidance and support for optimal performance.
- Created monthly reports detailing accounts receivable performance metrics for Leadership review.
- Provided regular status updates to senior leadership, highlighting progress, challenges, and key accomplishments during transition period.
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
- Implemented data-driven decision-making processes, improving overall departmental efficiency.
- Optimized resource allocation for projects, ensuring timely completion within budget constraints.
- Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Streamlined payment processes of outside collection vendors by implementing efficient workflow strategies, reducing processing time and errors.
- Participate / Host meetings with agencies, attorneys, to review and discuss accounts.
- Create, and analyze various reports/files from both JCI and external vendors regularly and communicate results as necessary
- Adherence to Policies & Procedures, which includes SOX Compliance.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout process.
- Implemented professional development initiatives, offering training opportunities for continuous growth among employees.
- Contributed to cross-functional projects aimed at enhancing overall organizational performance and profitability.
- Define new collection strategies that led to recovery of lost revenue.
- Ensured timely payments from clients through effective communication and proactive follow-ups.
- Applied problem-solving abilities to address unforeseen challenges that arose during course of transition projects effectively.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
Assistant Manager-O2C collections
EXL PVT LIMITED
10.2017 - 04.2022
- Insurance Domain (Credit & Collection Manager) Collections :- Submit collection and management reports focusing on AR improvement, Work with different departments on collection process improvement, Be responsible for credit control and collections performance , Review performance reports to ensure that collection efforts are in alignment with strategies, Recovering debt via phone calls & emails from broker to reduce overdue debt owed to the company, supervising and providing customer service regarding collections issues, process customer refunds, process and review account adjustment, resolve client discrepancies ,short payment
- Ensuring that collections target is being met.
- Cash Apps: - (Allocating payment from bank account to ledger, Reconciliation, Cash adjustment, Settlements, Credit Card & Cheque processing, Journals, Refunds and Internal Account Transfer) Client Management: - (Interact with clients on daily calls to discuss process update and progress, Serve as the liaison between our services departments and our brokers
- Instrumental in tailor- made services for specific clients, Develop and maintain professional and productive ongoing client relationships with designated clients, ensuring elevated service levels are met, Develop consistent standards and workflow across process, Form first line of defense for Risk Management, Track and monitor errors and KPI of service provider, Sound credit or Risk knowledge, help to understand clients' needs in order to improve our offering to existing customers
- Process enhancement:- (Identify opportunities to streamline processes, eliminate redundancy, Create SOP/DTP, Knowledge transfer and monthly PKT, increase revenue and strengthen relationships, Identify and introduce service improvements to improve the overall client experience, Work with departments to identify key processes and improvement opportunities, Supports the work environment with good morale and a strong work ethic, Recommending changes to process which would improve quality accuracy and timeliness) Reporting:- (Dashboard, Publishing monthly Target Setting, underperforming broker , Bad debt, Top impacting debt, Top cash items, Suspense items, Provide Flash numbers to Senior Management before finalizing the final number for the month, Monthly performance reviews and analysis (Calculating ratings and incentive for the team) Audit: - (Submitting quarterly PWC Audits, Conducting monthly ICP Audits) ROBOTICS implementation /Process Automation involvement (SOA/Queries) Managing Shrinkage and alteration Prepare Incident reports and present it on Governance call Preparing & Sending of Dunning letters Deductions and chargeback Recognition-Excellent Award 2019-2021-8 RNR awards
Quality Analyst- Client relations
ELI RESEARCH
03.2014 - 10.2017
- Work in tandem with AR Manager on day to day priorities and develop synergies to drive effective results as one team – one goal Managing Better Business Bureau Complaints Ensure performance management (KPI / Objective setting, reviews and assessment) of the employees, such that Collections are aligned with Regional AR teams Deploy strategies to ensure effective and efficient collections to improve AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers
- Ensure continuous improvement whilst aligning processes to the global standard Managed and worked on end to end corporate purchase orders, market research and maintaining store inventories.
- Managed billing/invoicing including VIP customers, creating monthly forecast (report) on billing.
- Maintained quality standards by implementing continuous improvement initiatives in all project activities- Automated invoicing system, Purchase order management system.
- Monitored calls for collections/customer service to improve call quality, provided feedbacks, trainings and coaching’s to team members.
- Created Sop’s and training documents for Collections/Customer service during transition
- Trained New hires on product knowledge and process.
SME in Third party B2C collection
IQOR India Service Pvt. Ltd.
09.2008 - 03.2014
- Making outbound calls and taking inbound calls for collections to collect on overdue.
- Floor Management and Daily attendance reports
- Making day to day reports (Quality, AHT, Collection, etc.), Managing escalations
- (Been to Philippines for 60 days on a transition for Bell from IQOR.) Trained agents on Bell Process for Telecom Collections (Soft Skills, Managing AHT, Team Handling, Quality Floor Management, Handling Escalations etc
- Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members
- Ensuring effective information flow among team members.
Skills
Analytical Thinking
Academic Qualification
- Bachelor’s in commerce B. Com (2012)
- Higher Secondary from Mussoorie Modern School I.S.C Board (2008)
- Secondary from Mussoorie Modern School I.C.S.E Board. (2006)
Personal Information
- Father's Name: Late. Mr Rajendra Singh
- Date of Birth: 03/22/89
Accomplishments
Transitioned 4 projects successfully
Timeline
Manager
Johnson Controls Inc
04.2022 - Current
Assistant Manager-O2C collections
EXL PVT LIMITED
10.2017 - 04.2022
Quality Analyst- Client relations
ELI RESEARCH
03.2014 - 10.2017
SME in Third party B2C collection
IQOR India Service Pvt. Ltd.
09.2008 - 03.2014
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