Pradeep Singh

• Flight Operational briefing and class room Trainings to GHA staff to ensure them learn to handle flight operational challenges to achieve OTP.
• Involved in Disruption handling procedures and keeping station Emergency Response kits ready all time equipped with all necessary sheets and stationery for handling emergency situations and regular briefing to GHA on Emergency response
• Issue Travel and hotel vouchers for passengers on overbooked and canceled flights.
• Maintaining enough required stationery in station and all ensured VSG displays as per Emirates Standard procedures without compromising on Branding
• Keeping intact records of Revenue documents and flight operational files in required order as to support at station audits
• As station Skyward Champion, ensure complete GHA team and EKAS team is briefed on Skyward program with updates and monthly Newsletter to keep team is aware of all new promotions and circulars
• Being responsible and making decisions with consult of seniors and line manager on daily operational challenges and guiding GHA on required travel documents checks
• Ensure smooth handling during over booking, Delay's and Diversions and monitor flight arrival procedures to facilitate passengers with baggage delivery and handling MHB
• Ensuring all monthly reports are ready by 1st day of every month to be submitted which includes Loads summary, MHB report, skywards report, Station performance report.
• Performance evaluated 100 % achievement of KPI which enhanced during flight operations and ranked very good in PM reviews for past three years consistently
• Premium passenger accessibility to counters, smooth transfers from Government mandatory checks and priority boarding is performed as priority
• Check flight schedule / delays if any, conduct preflight briefing and post flight de- briefing to resolve situation aroused which supports in future.
• Implemented innovative solutions for common travel issues, improving overall passenger experience
• Oversaw load planning of aircrafts, balancing weight distribution while maximizing available cargo space for optimal fuel efficiency
• Coordinated luggage handling procedures, resulting in fewer lost or delayed bags for passengers
• Facilitated clear communication between ground staff, cabin crew, and pilots to ensure efficient flight preparations
• Trained new airport services agents, fostering supportive team environment and enhancing overall performance
• Streamlined boarding processes for faster turnaround times, ensuring on-time departures and arrivals

• Core team member to provide exemplary ground operations support & Ramp support for British Airways
• Proficient in PRS software passenger check-in systems & World Tracer to handle lost/mishandled baggage
• Trained on Travel Documentation for countries such as USA, Canada, Europe, and United Kingdom and participated in learning and preforming Aviation Safety and Security procedures
• Received recognition by Menzies & BA for handling operations during peak seasons & responsible for structuring team to handle delays during weather disruptions
• Co- ordination & liaison with airport authorities/ other Menzies departments for smooth Arrival and Departures
• Ensures availability and serviceability of ground equipment before arrival of aircraft.
• Rebooking and Issuing FIMS on Delays and Diversions
• Responsible to adhere on Boarding process as per British Airways standards
• Responsible to communicate and make passenger announcements on Delays
• Assisting passengers with various categories of services such as Unaccompanied minors, MEDA passengers, passengers on Wheelchairs.
• Involve as Core member for Station Emergency Response team by participating actively during station exercise.

• Trained and worked to follow all security checks for safe operation
• Profiling of passengers, frisking of passengers and their hand luggage, anti-sabotage checks of aircraft
• Guarding aircraft & escorting of arms and ammunitions
• Security checks at catering building during package of meals & escort food carts to aircraft
• Baggage reconciliation and Baggage Identification at Baggage Make-up area.

• Delivered passenger services for 09 best International Airlines & gained extensive experience and created efficient and effective operations
• Was responsible to manage and supervise 80 Passenger service agents and ramp personnel per shift
• Served as company representative in Airport Operations Committee where airlines and airport management discuss mutual concerns related to passenger services, airport operations & facilities
• Involved in taking Interviews for Freshers and giving on Job trainings
• Responsible to prepare Roster as per Airline schedule
• Formulated and achieved scheduled departures successfully, which enabled us to achieve targets in co-ordination with airline staff
• Lead, Managed and directed all teams for smooth handling of ground operations by supervising check-in counters, Baggage make-up area and Boarding gates and loading & offloading of baggage at ramp ensuring Safe and Secure operations
• Liaising with Principal Agencies and various Government Departments and all airline officials on day-to-day bases for execution of quality services.

Lead dedicated team to handle all ground operation of Emirates Airlines

• Primary responsibilities included supervising various passenger services, prepare daily operational reports and share it with management and Emirates Airline
• Performance of every team member prepared and evaluated for professional growth
• Skilled to guide and work with team in difficult situations such as System failure, prolonged delays, diversions, and prepared team to multitask and manual check-in
• As Lead, was responsible for office decorum, Staff records, stationary, evaluate monthly targets, dealt with Government authorities and various departments
• Continuously involved in Team building exercises and moral support to team
• Passenger baggage handling and tracing on world tracer.