Pradeep Singh
Supply Chain & Logistics
Summary
A competent professional with over years of experience in Process & Operations Management. An out-of-the-box thinker with proven record of establishing processes, streamlining workflow and creating team work environment to enhance productivity innovatively. Mapping client's requirements and coordinating, developing and implementing processes in line with guidelines. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximizes customer
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Shadowfax
09.2024 - 01.2025
- Investigate the operation issues and work towards permanent solution
- Working on reports and performing activities for smooth operations
- Ensure the timely arrival of shipments, meeting or exceeding service level agreements (SLAs)
- Planning & building network, executing MM operations, HUB operations, Line Haul operations
- Work closely with cross-functional teams to forecast demand, plan for peak periods, and ensure sufficient capacity is available to meet operational needs
- Oversee the hiring & training of new team members and support their development
- Conduct Weekly, Monthly & quarterly review of KPIs
- Identifying and reporting of risks in operations spread across multiple locations and work with respective functions to mitigate them - through policy, process, technology or any other required input
- Collaborate with the ROC, Stations, and EF/VFs to manage the ordering and cancellation of trucks, ensuring optimal resource utilization
Team Lead First Mile
Amazon India
07.2022 - 04.2024
- Looking after overall sellers & LM Pickup operations of entire north
- Innovate to enhance customer and seller experience while reducing operational costs
- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g
- Process area readiness, 5S, safety, training
- Responsible for timely pickup and SC's connections for entire north
- Sharp eye on the connections happened from north to other locations
- Network expansion for both seller flex and LM
- Ensuring cost optimization
- Peak Planning and execution
- Constant touch with destinations and SF locations for exceptions
- Successful pilot run for expedite the load connection from sellers to RSC's
- Responsible for helping seller to manage his inventory and packaging stock
Team Lead Middle Mile
Amazon India
09.2020 - 07.2022
- Coordinate with another Department for Smooth Functioning of Operation like Safety team, LH-MR Team, SLP Team, NOC Team, L&D Team and HR Team
- Minimize the Complains of Customers
- Vehicle Management with affective Cost Control
- Be continuously proactive and create a culture of on-going process improvement within the workplace using KAIZEN
- Responsibility to Lead, manage and mentor a large and diverse team of associates in a specified department which is GURZ SC within a very fast-paced and high-volume environment
- Responsible drive analytical capability to be able to drive and conduct dive deep analysis on complex processes
- Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent service by managing an accurate and timely collection of data to update operations metrics daily
- Take responsibility for all HR related activities within the team, Roster Preparation, including Employee Relations and Time Recording activities
- Redesigned the network configuration for the SC to enable faster deliveries (1-Day Promise) to 2400+ Pin Codes in North India along with boosting Site Productivity by 23% Q-o-Q
- Led a team of 1000+ associates along with 32 Supervisors through 11 Peak Holiday Sale Events with an overall delivery performance accomplishment of 99.93%
- Responsibility to maintain health and safety standards within the area and promote a positive health and safety culture on site
- Maintain accurate reporting on key metrics for the market, prepare and coordinate regular business reviews with leadership and internal stakeholders (WBR)
- Created Macros to improve day to day work
Team Lead Last Mile
Amazon India
03.2020 - 09.2020
- Manpower Management (Attendance Management, Roster planning & Fleet management, Attrition and performance, handling issues)
- Executing the delivery process from delivery station to customer
- Analysis of the data reports to identify performance bottlenecks and improve performance and bring the metrics in green and within target
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
- Controlling and managing Shrinkage due to theft, Damage and Spoilage
Fleet Manager Last Mile
Swiggy
11.2018 - 11.2019
- Successfully delivered 18k order in a day with SLA of 28 min for orders below 5 km
- Brought down Faridabad SLA from 32 to 28 min for 5 KM radius order and managed it
- Managing the operational efficiency of a fleet of 800+ delivery executives
- Ensuring that no order losses happen at the assigned hub due to operational issues
- Providing Training to newly joined delivery Executive
- Increase operational efficiency by proper planning, monitoring, and resolving issues
- Generating daily and weekly reports of various performance criteria and taking data-based decision for effective and efficient operations
- Responsible for eliminating fraud and handling situations such as strike or any conflict
- Look after customer escalations and solve them for better experience
- Managed Strike at Swiggy in Aug 2019 and successfully brought the operation back on track
Education
PGDM - Supply chain & logistics
Lloyd Business School
Greater Noida 01.2017 - 04.2019
B. Tech - Mechanical
HCTM Technical Campus
Kaithal 01.2009 - 04.2013
XII - CBSE Board
K. V. Manauri
AllahabadX - CBSE Board
K. V. Manauri
AllahabadSkills
Goal oriented & hard working
Quick learning & Team building
Positive attitude
Operations Management
Process Management
Resource Management
Team Building & Leadership
Projects Additional Assignments
- Productivity Improvements, TPH improvement of outbound area from Dec 2022 to Mar 2023. In Jan TPH was 288 After a successful adoption and identification of mechanism we were able to achieved 540 of TPH in Jun 2021. Which is 106% of our BM rate.
- GK/PS Yield Improvements, GK yield trending on 97% & PS yield trending on 99.41% in Mar 2022. After a successful adoption and identification of mechanism we were able to achieved GK yield improved by 2% & PS yield improve by .3% at the end of Jun 2021. And current scenario is GK yield trending on 99.23% & PS yield trending is 99.72%.
- Smart Inventory - Management System, IN phase 1 a smart Inventory - Management tool is created or implemented in GURZ in March 2022. Phase 2 is going on we will plan to create a dashboard and implement in INSC.
- Consumables Wastage & Cost Reduction, Consumables wastage reduction initiate in Jan 2022. And were able to reduce wastage from 12% to 3% in one quarter. It will help us to save the consumables cost for year is 11.6Lakh INR.
- FL Flow to Hybrid Layout modification, Before driving this project our TPH was 181. After completion of this project our TPH was 211.
- Wasted Truck Reduction Program, Led the wasted truck reduction program at GURZ SC and saved 3.8cr in total of 12 weeks and cost saving is continuous and improving.
- PFS Launch (Packaging Free Shipment), Led PFS Launch in GURZ SC majorly contributed on layout design and implementations.
- Diwali Peak Delivery, Contributed in delivering highest mark of Customer Units in Diwali Peak '2020 Wave 2 of 480K including pop-up site for the day, helped to clinch highest ever recorded mark.
- Diwali Peak Planning, 4Years of successfully planned and complete Diwali peak in Amazon.
Personal Information
- Father's Name: Sh. Jagpal Singh
- Date of Birth: 11/03/1992
- Marital Status: Married
Timeline
Assistant Manager
Shadowfax
09.2024 - 01.2025
Team Lead First Mile
Amazon India
07.2022 - 04.2024
Team Lead Middle Mile
Amazon India
09.2020 - 07.2022
Team Lead Last Mile
Amazon India
03.2020 - 09.2020
Fleet Manager Last Mile
Swiggy
11.2018 - 11.2019
PGDM - Supply chain & logistics
Lloyd Business School
01.2017 - 04.2019
B. Tech - Mechanical
HCTM Technical Campus
01.2009 - 04.2013
XII - CBSE Board
K. V. Manauri
X - CBSE Board
K. V. Manauri