Pradeep Singh Parihar
Noida
Summary
Results-driven professional with extensive experience in customer service and sales across multiple industries. Proven ability to enhance operational efficiency and drive performance improvements through effective team coordination and employee motivation. Demonstrated success in backend operations and customer care, contributing to organizational goals and client satisfaction. Committed to continuous personal and professional development to deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Supervisor- Last Mile Delivery
Signo Drive Technologies Pvt. Ltd
Greater Noida
12.2024 - 03.2025
- Pilot & Co-Pilot Management
- Vehicle Management
- Vehicle R&M
- Yard Management
Field Officer
Imprints
Noida
05.2024 - 10.2024
- Material Procurement from vendor for printing
- Distribution Management
Backend
3i Infotech pvt.ltd
05.2023 - 04.2024
- Collaborated with cross-functional teams to ensure customer needs are met and to resolve customer complaints
- Developed customer support procedures that improved customer service and reduced customer wait times
Customer Care Executive
Konexions Back Office Services Pvt Ltd
10.2021 - 03.2023
- Created a customer knowledge base that improved customer self-service capabilities and reduced customer support inquiries.
- Developed customer support procedures that improved customer service and reduced customer wait times.
Sales Executive
HDFC BANK
02.2017 - 03.2019
- Leveraged customer feedback to identify and solve key problems, resulting in a 12% increase in sales
- Developed and implemented a customer loyalty program that increased customer retention
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
Education
M.B.A -
Karnataka state open university
01.2015
BBA - HR & Marketing
Dr. B.R.A. University
Agra04-2012
Skills
- Flexibility
- Team collaboration
- Emotional intelligence
- Logistics distribution
- Customer service
- Supplier management
Timeline
Supervisor- Last Mile Delivery
Signo Drive Technologies Pvt. Ltd
12.2024 - 03.2025
Field Officer
Imprints
05.2024 - 10.2024
Backend
3i Infotech pvt.ltd
05.2023 - 04.2024
Customer Care Executive
Konexions Back Office Services Pvt Ltd
10.2021 - 03.2023
Sales Executive
HDFC BANK
02.2017 - 03.2019
M.B.A -
Karnataka state open university
BBA - HR & Marketing
Dr. B.R.A. University
Disclaimer
I hereby acknowledge that all the information given above is true to the best of my knowledge.
Languages
- Hindi
- English
Disclaimer
I hereby acknowledge that all the information given above is true to the best of my knowledge.
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