I like to play & watch cricket and playing as well
Pradeep Soni
Customer Support Associate
Mohali
Summary
Dynamic Customer Support Representative with a proven track record at Amazon and Teleperformance, excelling in complaint handling and customer success management. Achieved over 90% customer satisfaction while resolving complex issues and ensuring data security. Skilled in report generation and collaboration, consistently meeting SLA targets in a high-volume environment.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Support Representative
Amazon
07.2023 - 01.2024
- Customer Support Representative, Amazon Remote
July 10, 2023, to January 31, 2024.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Representative
Teleperformance
07.2024 - Current
- Customer Support Representative in Teleperformance, Mohali.
8 July 2024 – Present.
- Delivered fast, high-quality customer support via chat, email, and phone.
- Resolved complex account, transaction, and technical issues with full ownership.
- Ensured customer data security and compliance in all interactions.
- Collaborated with cross-functional teams to reduce resolution time.
- Managed high-volume queries while consistently meeting SLA targets.
- Managed 40 to 60 customer interactions daily across chat, mail, and phone.
- Maintained 90%+ customer satisfaction (CSAT) and consistent SLA compliance.
Education
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
Ayodhya, India 04.2001 -
Diploma in Computer, HTML -
Saini Bhawan Computer Center
Chandigarh, India 04.2001 -
Skills
Customer service excellence
Complaint handling
Customer success management
Report generation
Problem-solving abilities
Friendly and patient
Online chat support
Analytical thinking
Written communication
Tracking and documentation
Team building
Interests
Playing cricket
I enjoy playing cricket every Sunday, opening the batting for my team, and I love fielding at slip and long-on.
Timeline
Customer Support Representative
Teleperformance
07.2024 - Current
Customer Support Representative
Amazon
07.2023 - 01.2024
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
04.2001 -
Diploma in Computer, HTML -
Saini Bhawan Computer Center
04.2001 -