PRADEEP TOLANI
Pune
Summary
Insightful information technology manager with over 14.5 years of extensive IT leadership experience, overseeing infrastructure, application support, and security services. Committed to ensuring customer satisfaction through the focused delivery of technical solutions. Demonstrated expertise in effectively directing the operations, maintenance, and support of complex systems. Skilled in developing innovative business solutions by leveraging diverse methodologies and delivering engineering solutions for top-tier organizations. Highly proficient in request for proposal development, conducting technology needs assessments, and providing comprehensive staff training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Support Manager
Deutsche India Pvt. Ltd.
05.2020 - Current
- Managing and Supporting multiple applications in corporate banking domain built in various stacks like .net, java having databases in mssql, oracle hosted in windows,unix and cloud
- Leading a team of 10 Engineers to deliver highest quality service and stable PROD environment having high client centric approach
- Implemented Agile Kanban methodology which resulted in quick issue resolutions and minimal downtime
- Set up processes with ITIL standards and supporting migration, decommissioning, DR's of applications, onboarded new applications & perform various deployments and releases using DevOps approach
- Built team to support SAS applications with required skillsets
- Proactive in identifying problems, analyze and recommend Service improvement plans with the possible solutions and managing all documentations on confluence
- Skilled to resolve critical support issues and work strictly as per the defined SLA
- Resolved problems, improved operations and provided exceptional service
Application Support Lead
Barclays Global Solutions
02.2016 - 05.2020
- Leading and Supporting multiple applications in corporate banking domain
- Responsible for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
- Responsible for Identifying recurring issues and create Problem ticket, engage development team, doing RCA etc
- Proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Technical Team Lead
Capgemini Pune
11.2010 - 02.2016
- Developed and Supported applications in Retail Domain
- Experienced in Requirement Analysis, Unit Test Cases, development, maintenance and Level 2/2.5/3 Production Support and deployments
- Good Analytical, Technical skills and experience interacting with Clients, business end-users
- Exceptional ability to quickly master new concepts
Education
Bachelor of Engineering - Computer
North Maharashtra University
2010
Skills
- Experience in supporting Java, Net & Cloud Applications
- Application Deployment
- Database: MSSQL, Oracle, BigQuery
- Unix Proficiency
- People Management, Leadership Skills & Stakeholder management
- SaaS Implementation Experience
- ITIL Methodology Expertise
- Agile Methodology
- DevOps & SRE
- Google Cloud Expertise
- Coupa Risk Assess
- Tools: Geneos, AppDynamics, Splunk, Control-M, Confluence, Jira, ServiceNow
Certification
- ITIL Foundation & Service Operations
- Coupa Risk Assess
- Google Cloud DB Internal Certified
Languages
English
Hindi
Marathi
Sindhi
Timeline
Application Support Manager
Deutsche India Pvt. Ltd.
05.2020 - Current
Application Support Lead
Barclays Global Solutions
02.2016 - 05.2020
Technical Team Lead
Capgemini Pune
11.2010 - 02.2016
Bachelor of Engineering - Computer
North Maharashtra University
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