Pradeep Tripathi
Assistant Manager IT
Gautam Budh Nagar,U.P
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced in Data Center manage with over 18 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Technical Program Manager
Sysnet Global Technologies Pvt. Ltd.
New Delhi, Delhi
04.2011 - Current
- • Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
• Used online conferencing tools such as Team Meeting and Zoom to conduct training and learning sessions in remote environments.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
• Taught employees how to collaborate on daily job tasks and achieve service targets
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
• Generated operational reports for management on monthly schedule
• Coordinated with General Manager in different operational issues and promotional activities
• Educated operations team on best practices, company policies and service excellence standards
• Supervised operations team to support operational excellence and excellent customer service
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
• Established network specifications and analyzed workflow, access, information and security requirements
• Managed onboarding and offboarding of employees
• Provided second-level support for server-class systems
• Completed reports detailing network and systems performance, costs and downtime issues
• Evaluated latest technology innovations and adopted cost-effective, useful solutions
• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy
• Worked with users to determine areas of technology in need of improved usability
• Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures
• Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions
• Oversaw IT activities to maintain operations by maintaining Data Center, Server and Storage for more than 200 users
Solaris System Administrator
Net Connect Pvt. Ltd
Delhi, Delhi
04.2010 - 03.2011
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Orchestrated integration and communication of software upgrades.
- Developed and deployed SSRS reports to report manager.
- Conducted testing and troubleshooting for various software remotely and onsite for 6 server sets to maintain operational readiness.
- Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Systems Engineer
Sysnet Global Technologies Pvt. Ltd.
Delhi, Delhi
11.2006 - 03.2010
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Created model-based system engineering frameworks for use in developing Network systems.
- Performed integration readiness analyses of systems designed for installation into existing assets.
- Created flowcharts, diagrams and other documentation.
- Installed Server hardware, completed software updates and assessed security patches for optimized computer use.
- Provided system acceptance reviews for installed systems, verifying compliance with applicable performance metrics and compatibility expectations.
- Checked in with employees about existing systems and preferences to optimize updates and achieve success.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Completed technical reviews of existing systems and suggested updates or changes.
- Drafted and updated system-level test plans to verify performance metrics during long-term studies.
- Developed mission-critical real time systems for use in IT sectors.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles.
System Support Engineer
Infocare Digital System Pvt. Ltd.
Kanpur, Uttar Pradesh
08.2003 - 10.2006
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked effectively in both independent and team environments to exceed IT goals.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed, and upgraded new systems.
- Worked with various departments on integrating new processes for software and manual usage.
- Performed troubleshooting and maintenance of existing network systems.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
U. P. Board
Kanpur 07.1988 - 06.1989
GED -
U.P. Board
Kanpur 07.1990 - 06.1991
Associate of Arts - English Literature
SSJM University Kanpur
Kanpur 07.1992 - 06.1995
Skills
Project Management
System Analysis
Strategic planning
Policies and procedures
Operations management
Recruiting and interviewing
Employee performance evaluations
Technical Specification
Virtualization
Linux
Servers expertise
Timeline
Technical Program Manager
Sysnet Global Technologies Pvt. Ltd.
04.2011 - Current
Solaris System Administrator
Net Connect Pvt. Ltd
04.2010 - 03.2011
Systems Engineer
Sysnet Global Technologies Pvt. Ltd.
11.2006 - 03.2010
System Support Engineer
Infocare Digital System Pvt. Ltd.
08.2003 - 10.2006
Associate of Arts - English Literature
SSJM University Kanpur
07.1992 - 06.1995
GED -
U.P. Board
07.1990 - 06.1991
High School Diploma -
U. P. Board
07.1988 - 06.1989