Pradeep v

· Organization: Lemongrass cloud company

· Client: US Based Customer

· Role: ServiceNow Developer.

· Service-Now implementation and development.

· Working with and functional requirements within Service Now for CMS, Request Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.

· Application UI Configuration

· Scripting and advanced conditioning and worked on CMDB.

· Documentation of changes and new development as technical and functional specs.

· Service Catalog and Request Workflow Design and Configuration.

Created various workflows for Incident Management, Change Management, Service Requests, and SLAs.

· Working on Report, dashboard designing.using ServiceNow Tool.

• Expertise on creation of workflows for Service Catalog items in ServiceNow.
• Functional knowledge and implementation experience of ITSM frameworks.
• Managed intake and requirements gathering for corporate wide ServiceNow instance.
• Good knowledge of CMDB and Asset Management Services: Business Services, Service Offerings and Configuration item relationships.
• Understanding of IT service management (ITSM) and the ITIL business process.
• Maintain Service level agreement (SLA) and monitor an SLA Workflow.
• Expertise from Calgary through Helsinki Versions.
• Created Knowledge articles to document the steps in creating the catalog item.
• Built ServiceNow forms from scratch along with advance customizations at the level of UI Macros/UI pages as per the complex requirements.
• Created countless Business Rules using the GlideRecord operations
• Created Catalog client scripts and UI policies to make client side changes.
• Created the UI pages to use them in Catalog items, Implemented using UI scripts.
• Created Knowledge articles to document the steps in creating the catalog items.

Organization: Volkswagen Group Technology Solutions

Role: ServiceNow Developer

Responsibilities:

· Service-Now consultation and implementation

· Grooming new comers and sharing knowledge.

· Documentation of changes and new development as technical and functional specs.

· Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists, Performance Analytics.

· Service Catalog and Request Workflow Design and Configuration

· Worked on Incident management, Knowledge management, Service level management and Request fulfilment,

· Gathering Requirements from the customer.

· Involved in Go live activities and Go live support.

· Organization: TCS

· Client: UK Based Customer

· Role: ServiceNow Developer

Responsibilities:

· Service-Now consultation and implementation

· Grooming new comers and sharing knowledge.

· Documentation of changes and new development as technical and functional specs.

· Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists, Performance Analytics.

· Service Catalog and Request Workflow Design and Configuration

· Worked on Incident management, Knowledge management, Service level management and Request fulfilment,

· Gathering Requirements from the customer.

· Involved in Go live activities and Go live support.

Client: UK Based Customer

· Role: ServiceNow Administrator

Responsibilities:

· Service-Now implementation and development.

Working with and functional requirements within Service Now for CMS, Request.

· Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.

· Application UI Configuration

· Scripting and advanced conditioning and worked on CMDB.

· Documentation of changes and new development as technical and functional specs.

· Service Catalog and Request Workflow Design and Configuration.

· Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

· Working on Report, dashboard designing.