PRADEEP VERMA
B 82, Near Durgapuri Chowk, Shahadara, East Delhi
Summary
Versatile Senior Relationship Manager with Maruti Suzuki (Nexa) years of experience networking with stakeholders of companies such as vendors, customers and clients. In-depth knowledge of CRM practices, risk analysis and business process improvement. Well-versed in forging strategic partnerships to drive revenue and acquire customers. Collaborative individual focused on increasing market share and exceeding client needs.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Senior Relationship Manager
Authorized dealer of Maruti Suzuki India Ltd.
Delhi
09.2022 - Current
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Ensured compliance with legal regulations, policies, and procedures related to banking operations.
- Prepared detailed reports on customer activities for management review.
- Collaborated with team members to design customized products and services that fit the customer's requirements.
- Analyzed market potential, conceptualize & execute strategies to drive sales, and achieve desired targets.
- Developed and coordinated best practice for the most efficient and effective sales approach.
- Interfaced with key influencers among Corporate for ascertaining requirements, making presentations and delivering need based product solution.
- Ensured speedy resolution of queries & grievances to maximize client satisfaction levels.
- Ensured seasonal launch plans for timely and effective product offerings.
- Organized innovative shows and presentations promote brand to the existing and potential retailers.
- Negotiated terms of service contracts with customers while ensuring maximum profitability for the bank.
- Identified new business opportunities through market research and analysis.
- Implemented strategies for increasing customer retention rates by providing excellent service levels at all times.
- Created marketing materials such as brochures, newsletters, or flyers promoting the bank's services.
- Drove client satisfaction and kept lines of communication open to further business objectives through strong customer relationships.
Relationship Manager
Competent Automobiles Co. LTD. - Nexa
Delhi
08.2017 - 10.2022
- Interacted with customers regularly to gain feedback on quality & service effectiveness.
- Managed staff levels to ensure that key target marketing areas are always covered.
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Addressed inquiries from clients and department team members.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Sales Executive
Action Automotives Pvt.Ltd. Honda
Noida
03.2014 - 07.2017
- Attending inbound calls, walking customer and leads through mails and other means of selling the finance and achieving the other enablers target like finance, insurance etc.
- Provided excellent customer service to designated accounts.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
Sales Executive
Renault- Avia Auto Services Pvt. Ltd.
Delhi
05.2012 - 02.2014
- Identified prospective clients & generated business from existing clientele for achieving business targets.
- Cultivated relationships with existing customers to encourage repeat business.
- Attended industry events to build relationships with key contacts in the field.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
MBA - Marketing Research
Amity University
Noida05-2018
Bachelor of Commerce - Accounting
Mahatma Jyotiba Phule Rohilkhand University
Bareilly06-2012
Skills
- Market Research
- Business strategies
- Trends Analysis
- Public Speaking
- Customer interaction
- Team Training
- Portfolio Management
- Strategic Planning
- Customer Engagement
- Sales management
- Quality Assurance
- Decision-Making
- Willing to Learn
- Risk Assessment
- Adaptable to market fluctuations
- Sales Support
- Goal Setting
- Proactive and Focused
- Critical Thinking
- Planning and coordination
- Self Motivation
- Teamwork and Collaboration
Accomplishments
- Achieving Nexa certification by Maruti Suzuki.
- Actively involved in conducting quality check for a process of 4-5 associates.
- Rising Star of the month of August 2021 performance.
- Best Performer of the Year of 2019.
- Five Times, best performer of the month in a year by Crown Honda.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Relationship Manager
Authorized dealer of Maruti Suzuki India Ltd.
09.2022 - Current
Relationship Manager
Competent Automobiles Co. LTD. - Nexa
08.2017 - 10.2022
Sales Executive
Action Automotives Pvt.Ltd. Honda
03.2014 - 07.2017
Sales Executive
Renault- Avia Auto Services Pvt. Ltd.
05.2012 - 02.2014
MBA - Marketing Research
Amity University
Bachelor of Commerce - Accounting
Mahatma Jyotiba Phule Rohilkhand University
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