PRADEEP YADAV
Key Accounts Manger (E-Commerce and CBT)
NEW DELHI,Delhi
Summary
MBA from Guru Jambheshwar University. A result-oriented and self-driven professional with 24 months of expertise in Management & Strategy Planning of different industry solutions.
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 10 years of leadership in e-Commerce & Courier industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
13
13
years of professional experience
1
1
Language
Work History
Sr. Executive (CBT E Commerce & Courier)
S-Kart (A Group of Skyways Air Services(P) Ltd.)
Mahilpal Pur New Delhi
08.2024 - 01.2025
- Key Responsibilities Handled:
- E commerce and Courier shipment, Sales & Key Accounts.
- Adding new sales, creating customer profile, collects data on our customers growth objectives and plans and identify growth opportunities, sharing the custom report with customer. Negotiate rates & service offers with customers.
- Point to Point update for the shipment to Indian shipper and taking a direct update from the destination Agent as well as destination, to save monetary loss for shipper like storage and other penalties (Duty & Taxes.)
- Taking care of all calls and mails and replying them with in Assigned time frame to origin agent as well as destination agent.
- Coordinating with the accounts to close the accounts of the Shipper, like invoice and other destination charges.
- Establish key performance metrics and benchmarks relating to the service levels, forecasting; measure
Executive (E-commerce, CBT & CRM)
DTDC EXPRESS LTD.
04.2015 - 02.2024
- Key Responsibilities Handled
- E-Commerce & Cross Border Trade & Worldwide Postal Network PAN INDIA from May,2021 to Feb 2024.
- Adding KYC and basic documents while signing a customer.
- Aligning IT with newly signed customer for the Booking the shipments checking all revenue details.
- Generate sales by identifying additional business opportunities with existing customers & cross selling of products.
- Handling all the shipments query with all the vendors and delivery partner.
- Sharing the weekly MIS with customer as well as with the respective reporting Sales product head.
- Creating a balance between customer & respective department of the organization. Provide support to existing customers to close service issues with the assistance of CS as well as Operation team.
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
- To signify a quantified growth of parcels, e-parcels & revenue, with our 3 products, premium service, postal Service our DTDC self-service
- Conceptualized Project GMO, a profit center and process-oriented domain from 2016 to April 2018
- New Business Acquisition in China, HK, Australia, and Sri Lanka worth INR 2 Crores per month.
- Focus on increasing Inbound business and cross-country network
- Achieved of INR 4 Corers in 2016-17 and already achieved INR 3 Corers in 2017-18 with the target of 80 Mn.
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
- DTDC entering 4 new countries via mergers/partnerships and over 15 partnerships.
- Customer Relation Management
- Key Responsibilities:
- Profiling the customer and identifying profitable opportunities Providing proper information to the customer about the Product.
- Devise plans to achieve monthly & yearly individual sales targets
- Maintain & update Daily Sales Report and prospect register on a daily basis as per the ISO norms
- Complete ownership of assigned accounts from Lead Generation to delivery of final service offering handling all the customers query.
- Ensuring quality service assurance.
- To signify a quantified growth of parcels, e-parcels & revenue
- Actual performance against goals on regular basis and present results to senior management
Brand Promoter
Denave India Pvt. Ltd.
10.2014 - 03.2015
- Key Responsibilities Handled:
- Attending the customers in the retail stores.
- Providing proper information to the customer about the Product.
- Providing proper sales update to the head branch.
- Handling all the customer’s query.
- Sending quote to the customer response.
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
- Reply of e-mails & phones.
Brand Promoter
W.H. Smith
09.2013 - 09.2014
- Key Responsibilities Handled:
- Coordinates with Corporate clients and operations people.
- Providing proper sales update to the home branch.
- Handling all the customer’s query.
- Sending quote to the customer response.
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
- Reply of e-mails & phones.
Sr. Sales Representative
Steadfast Office Automation Pvt. Ltd.
06.2012 - 05.2013
- Key Responsibilities Handled:
- Coordinates with the Operation Peoples.
- Handling all the customer’s query.
- Making good relation with Airlines & Shipping Co. for the company benefit.
- Sending quote to the customer response.
- Reply of e-mails & phones.
Process Associate
GENPACT INDIA
06.2012 - 06.2012
- Key Responsibilities Handled:
- Coordinates with clients and operations people for the payment’s status.
- Giving call to existing customer of TATA AIG for their Motor Insurance Renewals.
- Maintaining proper database of Customer queries regarding renewal letter and claim settlement.
- Maintaining proper Data of Not contactable customer and providing that data to our client.
- Non contactable data cracking.
- Providing all the above reports to my senior and fulfillment team.
Education
MBA - Finance
Guru Jhambeshwar University
Hisar 04.2001 -
Skills
- AREAS OF EXPERTISE
- Business Skills
- - Market Study & Analysis
- - Relationship Management
- - Process Improvements
- - Communication
- - Negotiation
- - Technical Services
Disclaimer
All the statements and information made in above are true up to my knowledge and believe and nothing can be changed there from. I undertake to produce all my original certificate and statements of marks on demand PLACE: DATE: (PRADEEP YADAV)
Core Competencies Evolved
Abilities in harmoniously managing day to day tasks with a talent for Business Development, Customer Relationship Management & Team Management.
The Focus
Capable of translating Techno-Commercial functional experience for Business Development initiatives involving implementation of Project, development of New Client Accounts, Requirement Mapping and Relationship Management.
Timeline
Sr. Executive (CBT E Commerce & Courier)
S-Kart (A Group of Skyways Air Services(P) Ltd.)
08.2024 - 01.2025
Executive (E-commerce, CBT & CRM)
DTDC EXPRESS LTD.
04.2015 - 02.2024
Brand Promoter
Denave India Pvt. Ltd.
10.2014 - 03.2015
Brand Promoter
W.H. Smith
09.2013 - 09.2014
Process Associate
GENPACT INDIA
06.2012 - 06.2012
Sr. Sales Representative
Steadfast Office Automation Pvt. Ltd.
06.2012 - 05.2013
MBA - Finance
Guru Jhambeshwar University
04.2001 -
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