Summary
Overview
Work History
Education
Skills
Disclaimer
Core Competencies Evolved
The Focus
Timeline
Generic

PRADEEP YADAV

Key Accounts Manger (E-Commerce and CBT)
NEW DELHI,Delhi

Summary

MBA from Guru Jambheshwar University. A result-oriented and self-driven professional with 24 months of expertise in Management & Strategy Planning of different industry solutions.

High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 10 years of leadership in e-Commerce & Courier industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.

Overview

13
13
years of professional experience
1
1
Language

Work History

Sr. Executive (CBT E Commerce & Courier)

S-Kart (A Group of Skyways Air Services(P) Ltd.)
Mahilpal Pur New Delhi
08.2024 - 01.2025
  • Key Responsibilities Handled:
  • E commerce and Courier shipment, Sales & Key Accounts.
  • Adding new sales, creating customer profile, collects data on our customers growth objectives and plans and identify growth opportunities, sharing the custom report with customer. Negotiate rates & service offers with customers.
  • Point to Point update for the shipment to Indian shipper and taking a direct update from the destination Agent as well as destination, to save monetary loss for shipper like storage and other penalties (Duty & Taxes.)
  • Taking care of all calls and mails and replying them with in Assigned time frame to origin agent as well as destination agent.
  • Coordinating with the accounts to close the accounts of the Shipper, like invoice and other destination charges.
  • Establish key performance metrics and benchmarks relating to the service levels, forecasting; measure

Executive (E-commerce, CBT & CRM)

DTDC EXPRESS LTD.
04.2015 - 02.2024
  • Key Responsibilities Handled
  • E-Commerce & Cross Border Trade & Worldwide Postal Network PAN INDIA from May,2021 to Feb 2024.
  • Adding KYC and basic documents while signing a customer.
  • Aligning IT with newly signed customer for the Booking the shipments checking all revenue details.
  • Generate sales by identifying additional business opportunities with existing customers & cross selling of products.
  • Handling all the shipments query with all the vendors and delivery partner.
  • Sharing the weekly MIS with customer as well as with the respective reporting Sales product head.
  • Creating a balance between customer & respective department of the organization. Provide support to existing customers to close service issues with the assistance of CS as well as Operation team.
  • Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
  • To signify a quantified growth of parcels, e-parcels & revenue, with our 3 products, premium service, postal Service our DTDC self-service
  • Conceptualized Project GMO, a profit center and process-oriented domain from 2016 to April 2018
  • New Business Acquisition in China, HK, Australia, and Sri Lanka worth INR 2 Crores per month.
  • Focus on increasing Inbound business and cross-country network
  • Achieved of INR 4 Corers in 2016-17 and already achieved INR 3 Corers in 2017-18 with the target of 80 Mn.
  • Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
  • DTDC entering 4 new countries via mergers/partnerships and over 15 partnerships.
  • Customer Relation Management
  • Key Responsibilities:
  • Profiling the customer and identifying profitable opportunities Providing proper information to the customer about the Product.
  • Devise plans to achieve monthly & yearly individual sales targets
  • Maintain & update Daily Sales Report and prospect register on a daily basis as per the ISO norms
  • Complete ownership of assigned accounts from Lead Generation to delivery of final service offering handling all the customers query.
  • Ensuring quality service assurance.
  • To signify a quantified growth of parcels, e-parcels & revenue
  • Actual performance against goals on regular basis and present results to senior management

Brand Promoter

Denave India Pvt. Ltd.
10.2014 - 03.2015
  • Key Responsibilities Handled:
  • Attending the customers in the retail stores.
  • Providing proper information to the customer about the Product.
  • Providing proper sales update to the head branch.
  • Handling all the customer’s query.
  • Sending quote to the customer response.
  • Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
  • Reply of e-mails & phones.

Brand Promoter

W.H. Smith
09.2013 - 09.2014
  • Key Responsibilities Handled:
  • Coordinates with Corporate clients and operations people.
  • Providing proper sales update to the home branch.
  • Handling all the customer’s query.
  • Sending quote to the customer response.
  • Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
  • Reply of e-mails & phones.

Sr. Sales Representative

Steadfast Office Automation Pvt. Ltd.
06.2012 - 05.2013
  • Key Responsibilities Handled:
  • Coordinates with the Operation Peoples.
  • Handling all the customer’s query.
  • Making good relation with Airlines & Shipping Co. for the company benefit.
  • Sending quote to the customer response.
  • Reply of e-mails & phones.

Process Associate

GENPACT INDIA
06.2012 - 06.2012
  • Key Responsibilities Handled:
  • Coordinates with clients and operations people for the payment’s status.
  • Giving call to existing customer of TATA AIG for their Motor Insurance Renewals.
  • Maintaining proper database of Customer queries regarding renewal letter and claim settlement.
  • Maintaining proper Data of Not contactable customer and providing that data to our client.
  • Non contactable data cracking.
  • Providing all the above reports to my senior and fulfillment team.

Education

MBA - Finance

Guru Jhambeshwar University
Hisar
04.2001 -

Skills

  • AREAS OF EXPERTISE

  • Business Skills

  • - Market Study & Analysis

  • - Relationship Management

  • - Process Improvements

  • - Communication

  • - Negotiation

  • - Technical Services

Disclaimer

All the statements and information made in above are true up to my knowledge and believe and nothing can be changed there from. I undertake to produce all my original certificate and statements of marks on demand PLACE: DATE: (PRADEEP YADAV)

Core Competencies Evolved

Abilities in harmoniously managing day to day tasks with a talent for Business Development, Customer Relationship Management & Team Management.

The Focus

Capable of translating Techno-Commercial functional experience for Business Development initiatives involving implementation of Project, development of New Client Accounts, Requirement Mapping and Relationship Management.

Timeline

Sr. Executive (CBT E Commerce & Courier)

S-Kart (A Group of Skyways Air Services(P) Ltd.)
08.2024 - 01.2025

Executive (E-commerce, CBT & CRM)

DTDC EXPRESS LTD.
04.2015 - 02.2024

Brand Promoter

Denave India Pvt. Ltd.
10.2014 - 03.2015

Brand Promoter

W.H. Smith
09.2013 - 09.2014

Process Associate

GENPACT INDIA
06.2012 - 06.2012

Sr. Sales Representative

Steadfast Office Automation Pvt. Ltd.
06.2012 - 05.2013

MBA - Finance

Guru Jhambeshwar University
04.2001 -

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PRADEEP YADAVKey Accounts Manger (E-Commerce and CBT)