Pradeep Yadav
Gurgaon
Summary
SaaS Sales and Operations.|ERP Solutions Specialist. |Driving Revenue Growth and Customer Success.
with 5 years of experience driving sales growth and operational efficiency in the software industry. Proven ability to exceed targets, build strong client relationships, and deliver ERP solutions that optimize business performance. Skilled in sales strategy, client account management, and cross-functional collaboration to achieve sustained revenue and customer success.
Overview
5
5
years of professional experience
Work History
ERP- Territory Sales Manager
NoBrokerHood
Gurgaon
12.2023 - Current
- About the Company - NoBrokerHood is a technologically advanced visitor, community, and finance and asset management system aimed at making life secure and convenient for gated societies. Founded in 2018, NoBrokerHood is a subsidiary of NoBroker, India’s first prop-tech unicorn.
- Managing strong internal and external (customer and partner) relationships that enhance sales productivity and target achievement.
- Researching potential leads from the open market, web searches, references, or digital resources.
- Visit residential societies and pitch NoBrokerHood ERP solutions to management committees and RWAs.
- Conduct meetings, presentations, and demos, and explain the advantages, features of the ERP products.
- To migrate the data from societies and to demonstrate it in front of different MC and internal team members.
- Prepared proposals, quotes, and conducted product demonstrations, highlighting value-driven solutions to prospective clients, apartment committees, and societies.
- Promote additional services like EV, solar, and boom barriers to create more opportunities for clients and the company.
ERP-Assistant Manager
Busy Infotech Pvt Ltd
New Delhi
01.2023 - 11.2023
- About the Company - Busy is India's second-largest, on-premise ERP and accounting software company, enabling 200,000+ businesses to manage their back-office operations and GST/VAT compliance efficiently. It is a 100% subsidiary of IndiaMART, a $2 billion valued, publicly listed company. operations.
- Focus on client usage of Busy modules, and prepare a plan to help the client improve product/module usage.
- Effectively and efficiently close all support queries and tickets raised by the client.
- Proactively provide product training, feature updates, and refreshers to clients.
- Enable product adoption by ensuring client POCs understand various features and functionalities, their benefits, and are sufficiently trained to use the product effectively.
- Handle client queries and grievances during the onboarding process.
Effectively consult with various client points of contact to resolve product, process, or other challenges. - A proficient individual at maintaining cordial relationships with customers, ensuring quality and service norms to achieve customer satisfaction and business retention.
ERP - Client Account Manager
Vivish Technologies Pvt Ltd(My Gate)
Gurgaon
09.2020 - 12.2022
- About the Company: My Gate is a smart visitor, society, and accounting management system. My Gate also helps manage all your residential complex needs, such as complaint management, amenities management, payments, billing, accounting, and more. To say in short, it's a SaaS-based software to cater to the needs of the gated community.
- I worked as a Client Account Manager for ERP and managed more than 105 clients in Gurgaon.
- Ensuring smooth onboarding of customers to our platform by fulfilling their requirements and configuring/customizing the software as per their needs.
- Help the team solve clients' escalations on issues like billing, accounting, and ERP feature requests, etc.
- Streamlined the onsite and online training with the clients.
- I provide outstanding support to clients, addressing inquiries, resolving issues, and ensuring satisfaction. I maintain strong client relationships, assist with, and collaborate with teams to deliver tailored solutions, and improve service quality.
- Streamlined the onsite and online training with the clients.
- Worked on my Gate ERP and integration with Tally software: invoices, receipts, payments, and vouchers.
Education
Post Graduate Diploma in Accountancy - Account & Taxation
Government Leather Institute, Kanpur
Kanpur01-2018
Bachelor of Commerce -
Kanpur University
Kanpur01-2017
Skills
- ERP solutions sales and SaaS operations
- Data migration
- Client management
- Product training
- Problem-solving
- Customer relationship management
- Lead generation
- Pipeline development
- Salesforce
- Revenue generation
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Accomplishments
- 🏆 Sales Achiever of the Month (August) – NoBrokerHood
Recognized Three times for outstanding sales performance. Achieved the top position in the silver category across pan-India
Timeline
ERP- Territory Sales Manager
NoBrokerHood
12.2023 - Current
ERP-Assistant Manager
Busy Infotech Pvt Ltd
01.2023 - 11.2023
ERP - Client Account Manager
Vivish Technologies Pvt Ltd(My Gate)
09.2020 - 12.2022
Post Graduate Diploma in Accountancy - Account & Taxation
Government Leather Institute, Kanpur
Bachelor of Commerce -
Kanpur University