PRADEEP YENDLURI
Senior Account Associate| IT Operations| Customer Service
Hyderabad
Summary
Senior Account Associate with 5+ years of experience in process management and customer service. Proven expertise in troubleshooting proficiency and technical leadership, consistently improving operational processes. Demonstrated success in managing customer complaints, resulting in enhanced customer satisfaction. Led over 20 outreach programs to support educational needs. Seeking a position at a company where process management and customer service skills drive operational excellence and contribute to organizational success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Account Associate
VXI Global Solutions Pvt Ltd
05.2024 - Current
- Spearheaded successful contract negotiations that led to profitable long-term partnerships with key clients.
- Coordinated the onboarding of new accounts, ensuring a smooth transition to the organization's services and systems.
- Optimized reporting processes to provide clear insights into account performance metrics for both internal stakeholders and external clients.
- Provided expert advice on product selection based on thorough understanding of each client's unique requirements.
Senior Process Executive
Cognizant Technology Solutions
8 2017 - 1 2022
- Successfully managed, coordinated and regulated all processes within operations
- Provide project management oversight for validation activities related to products and facilities, utilities, steaming and computer systems
- Developing validation plans for specific system implementation projects
- Lead and represent Validation in multi-departmental meetings & project teams
- Ensured that performance parameters were met and exceeded within company's guidelines and policies
- Manage all aspects of Google Ad campaigns
- Researched new business leads through LinkedIn, web and networking, documenting on CRM for organizational purposes
- Create and optimize ad campaigns and paid search landing pages
- Analyze and optimize ad campaigns and pay-per-click (PPC) campaigns to increase return on investment (ROI)
- Develop PPC strategies to increase online visibility with a team of marketers, Google Ads specialists, and engineers
Process Executive
Knoah Solutions 24-7 (In Touch) Pvt Ltd
02.2016 - 05.2017
- Measured and evaluated effectiveness of implemented process improvements, perfecting accordingly for optimal business operations
- Handled all elements of process mapping, analysis and design, effectively developing business change
- Helped develop, implement and monitor incentives and strategies to improve overall company performance
- Drafted reports, action plans and SOPs to streamline and standardize business processes
- Oversaw day-to-day functioning of troubleshooting operation
- Served as a main point of contact for Knoah Solutions technical and product-based questions, and escalations from Global Customer Support teams
- Have a good knowledge to investigate complex technical issues and make the appropriate recommendations to resolve these issues
- Responsible to provide technical assistance, and answer to users questions, assisting users by troubleshooting problems with computer hardware or software
Education
B.Tech. - Electrical & Electronic Engineering
Jawaharlal Nehru Technological University
06.2010 - 06.2013
Skills
Troubleshooting proficiency
Technical leadership
Customer service expert
Project management
MS Word
Excel
Power point
Accomplishments
- Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction.
- By on time resolution to customer queries helps the customer and client satisfaction.
- Conducted more than 20 outreach programs to reach the unreach and help them in volunteering educational needs.
- By volunteering educated so many students in the government and other institutes.
- Certified Scrum Master from Scrum Alliance in 2022.
- Helps to increase the demand for successful implementation of Agile methodologies.
Languages
English
Hindi
Telugu
Timeline
Senior Account Associate
VXI Global Solutions Pvt Ltd
05.2024 - Current
Process Executive
Knoah Solutions 24-7 (In Touch) Pvt Ltd
02.2016 - 05.2017
B.Tech. - Electrical & Electronic Engineering
Jawaharlal Nehru Technological University
06.2010 - 06.2013
Senior Process Executive
Cognizant Technology Solutions
8 2017 - 1 2022
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