Senior Account Associate with 5+ years of experience in process management and customer service. Proven expertise in troubleshooting proficiency and technical leadership, consistently improving operational processes. Demonstrated success in managing customer complaints, resulting in enhanced customer satisfaction. Led over 20 outreach programs to support educational needs. Seeking a position at a company where process management and customer service skills drive operational excellence and contribute to organizational success.
Troubleshooting proficiency
Technical leadership
Customer service expert
Project management
MS Word
Excel
Power point