Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Pradeepa Mangai

Pradeepa Mangai

Chennai

Summary

  • Experienced AI Engineer with 8+ years of expertise in building and deploying scalable machine learning solutions, specializing in Generative AI, Natural Language Processing (NLP), Machine Learning and Chat/Voice bot development.
  • Proven track record of developing production-grade applications using LLMs, transformer-based models, and retrieval-augmented generation (RAG) pipelines.
  • Adept at end-to-end project lifecycle management—from problem formulation and model development to deployment on cloud platforms.
  • Seeking to leverage advanced AI expertise to drive innovation in intelligent systems and build impactful generative applications at scale.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Product Developer

TTEC Digital
Chennai
07.2022 - Current
  • Spearheading the development of an AI-powered Agent Assist platform to enhance live customer-agent interactions in the medical insurance domain.
  • Built robust speech-to-text (STT) pipelines integrated with PII redaction for secure and compliant voice-to-text transcription.
  • Designed and deployed Generative AI solutions for: Real-time next best action suggestions and context-aware reply generation Retrieval of relevant knowledge base articles using RAG pipelines.Agent guidance workflows to validate coverage of mandatory discussion points
  • Implemented call summarization, intent detection, and post-call analytics to drive operational insights and compliance.
  • Developed proof-of-concept models to enhance agent productivity, including: Conversational QA bots, proactive alerting systems, and escalation detection modules
  • Collaborated cross-functionally with product owners, engineers, and compliance teams to ensure model reliability, explainability, and audit readiness.
  • Leveraged tools and frameworks such as Hugging Face Transformers, FastAPI, Vertex AI, Docker to ensure scalable deployment and performance optimization.

Principal Engineer

Full Potential Solutions
Chennai
03.2021 - 07.2022
  • Designed and developed an end-to-end AI-powered chatbot for Remitly (online remittance service) and Frontier Airlines using Cognigy.AI.
  • Implemented Natural Language Processing (NLP) for intelligent responses and seamless Salesforce integration for Live Agent Handover.
  • Optimized customer engagement through automated conversational flows, improving user experience and support efficiency.

NLP Specialist

Sutherland Global Services
Chennai
03.2018 - 03.2021
  • Engineered Quixote, an advanced NLP platform, addressing chat platform limitations by implementing: Clustering (LDA, K-means) for fallback utterance management.
  • Language identification, Sentiment analysis, and intent classification (Naive Bayes), Entity recognition and text similarity algorithms (Levenshtein, Jaro-Winkler, Dice), Speaker diarization.
  • Developed and deployed conversational AI solutions (chat and voice bots) for enterprise clients (Amazon, Lenovo, TripAdvisor, Verizon, Singapore Airlines).

Software Developer

Tata Elxis (Jaquar and Land Rover Dept)
Bangalore
06.2016 - 03.2018
  • Developed a Driver Attention Monitoring System, integrating vehicle CAN data and camera feeds, to detect driver drowsiness and distraction.Implemented machine learning models (SVM, Decision Trees, Random Forest) for drowsiness detection using CAN data. Utilized Dlib and Haar Cascade algorithms for real-time driver distraction analysis from camera input.
  • Engineered a Pedestrian Behavior Analysis system to predict pedestrian movement. Employed Convolutional Neural Networks (CNNs) for object detection in video frames. Applied Optical Flow algorithms (dense and sparse) to estimate future pedestrian trajectories.

Education

B.Tech - Computer Science And Engineering

Sastra University
Thanjavur, TN
05-2016

Skills

  • Generative AI
  • Natural language processing
  • Text Analytics
  • Vertex AI - GCP
  • Azure Open AI
  • Hugging Face Transformers
  • Lang Chain, Large Language Models [LLM]
  • Cloud and MLOps
  • Chat and Voice Bot Development
  • DGoogle ialogflow CX/ES, Amazon Lex, Cognigy
  • Machine Learning
  • SQL and No-SQL Database
  • Python, Node JS

Certification

  • Coursera Specialization Certificate on Dialogflow CX
  • Generative AI Specialization Course
  • Cognigy Development Course
  • Machine Learning Course by Andrew NG

Languages

English
Proficient (C2)
C2
Tamil
Native
Native

Timeline

Lead Product Developer

TTEC Digital
07.2022 - Current

Principal Engineer

Full Potential Solutions
03.2021 - 07.2022

NLP Specialist

Sutherland Global Services
03.2018 - 03.2021

Software Developer

Tata Elxis (Jaquar and Land Rover Dept)
06.2016 - 03.2018

B.Tech - Computer Science And Engineering

Sastra University

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Pradeepa Mangai