PRADEEP B MURULIDHAR

• Heading Whole 4 store responsibilities and reporting to operation manger about the sale and team performance
• Analyzing the daily collection counts and banking reports
• Achieving Target plans of the stores and Planning for the same
• To direct and supervise all store employees Ensure all disciplinary procedures and staff movements are directed through the superiors
• Ensuring customer service is of high standard, and take corrective action if required
• Maintain a detailed knowledge of the products and imparting training on same.
• Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
• Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
• Developed creative and appealing latte art techniques and instructed coworkers in method.
• Checking inventory on daily basis
• Handling all stores
• Assigning duty roaster to all staffs
• Following FIFO & LIFO
• Tracking fast selling items and slow selling items to avoid expiry
• Giving good customer service
• Taking care of profit and loss
• Making production plan for all the stores
• Taking care of all the stores marketing activities
• Ensure all stock transactions are recorded on the system timorously, accurately and correctly categorized
• Daily briefing to the staffs to achieve sales targets and customer service
• Monthly doing a stock audit for all the stores
• Taking care of all the store cleanliness and hygiene
• Aware of whole operations in the stores like sales, customer service, and requirements to the store.

• Monitoring inventory levels and replenishing stock as needed
• Developing and implementing inventory control systems and practices
• Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases
• Coordinating the logistic of purchase orders, stock transfers, deliveries, tagging & processing
• Forecasting supply and demand requirements to ensure stock availability
• Tracking inbound and outbound orders to prevent overstocking and out of stock
• Analysing and reviewing supply chain data to identify and resolve issues
• Generating purchase and pricing reports, supply chain analysis, and inventory management systems
• Performing regular stock checks and reporting any issues to the supervisor
• Maintaining and updating records of purchase orders, pricing reports, and inventory records.
• Following FIFO & LIFO.
• Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
• Maintained cleanliness of the café area and equipment.
• Trained new baristas on proper preparation techniques for various coffee drinks.
• Kept accurate records of daily transactions using point-of-sale system.
• Resolved customer complaints in a professional manner while following company policies and procedures.
• Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
• Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Prepared and served hot or cold beverages.
• Checked brewing equipment for proper functionality.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
• Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
• Developed innovative strategies for increasing sales and improving customer service.
• Conducted regular inventory checks to ensure adequate stock levels were maintained.
• Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Organized promotions to launch new coffee drinks and increase sales.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.

Barista.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Created promotional displays for advertising special events or promotions at the cafe.
• Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.

Store Manager

• Heading Whole café responsibilities and reporting to area manager about the sale and team performance
• Providing new training to the new team members and understanding the new SOPs
• Taking New challenges from the HOD and completing the task and briefing the same to co-workers
• Achieving Target plans of the café and Planning for the same
• Ensuring customer service is of high standard, and take corrective action if required
• Effective time management self and subordinates Ensure all staff are adequately trained to be competent in their function Dealing with staff related issues
• Ensure that café member should be in well knowledge and they should know the proper SOPs in the café
• Aware Of whole operations in the café, like sales, customer service, and requirements to the café.
• Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.

Internal Auditor:

• Ensuring compliance of Standard Operating Procedures (SOP) and auditing the same for all stores
• To ensure compliance to company policies/procedures, statutory requirements vendors agreements, salary disbursements, etc
• Ensure random quality checks on products and Shelf lives at Visits and prevent and detect malpractices and fraud
• Conducted comprehensive inventory reviews in stores while coaching Managers on how to correct and prevent errors
• Performing the CCTV footages, chasing the spot checks and random night store visits
• Travelled more than 15 states and audited more 1000 stores every year and making sure all stores are stick with SOP and Health & safety guidelines
• Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or noncompliance with laws, regulations, and management policies
• Prepare detailed reports on audit findings same as preparing an action plan to the Audit manager
• Verifying the functions of divisions with its standard operating procedures
• Minimizing the wastage and pilferage of the stock items
• Cross Checking the accuracy and genuineness of the transaction
• Salary audit & analytics
• CCD kitchen reconciliation reports and product cross checks.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Memorized recipes for specialty coffee beverages and seasonal offerings.