PRADEEP BENARJEE DEEVI
Hyderabad
Summary
Dynamic professional with a proven track record as a Manager of Operations at Hotel Sunshine Castle. Expert in customer support and financial management, I successfully implemented operational procedures that enhanced service quality and team collaboration. Committed to driving client engagement and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Manager of Operations
HOTEL SUNSHINE CASTLE
Hyderabad
06.2018 - 02.2023
- Implemented standard operating procedures for front desk operations.
- Coordinated staff training programs to improve service quality.
- Facilitated communication between departments to enhance guest experience.
- Collaborated with department heads to align operational goals with hotel standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Startup Founder
Internet cafe
Vijayawada
04.2023 - 11.2024
- Assisted customers with account creation and software installations.
- Processed payments and managed cash register transactions efficiently.
- Trained new staff on operational procedures and customer service standards.
- Assisted customers in setting up accounts for internet access, printing and scanning documents.
- Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
Education
MBA -
Osmania University
Hyderabad08-2016
Bachelor of Arts -
Gitam University
Visakapattanam12-2014
Board of Intermediate - 12th
SS Mahitha Jr College
Vijayawada03-2011
SSC - 10 Th
Mother Teresa HS
KB Peta03-2009
Skills
- Customer support
- Team collaboration
- Effective communication
- Financial management
- Recruitment and hiring
- Client engagement
Accomplishments
- Certified as BLOOD DONATION ORGANIZER in ROTARY CLUB ,Vijayawada
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Startup Founder
Internet cafe
04.2023 - 11.2024
Manager of Operations
HOTEL SUNSHINE CASTLE
06.2018 - 02.2023
MBA -
Osmania University
Bachelor of Arts -
Gitam University
Board of Intermediate - 12th
SS Mahitha Jr College
SSC - 10 Th
Mother Teresa HS