Pradeep B Utpath
SharePoint and Power Platform Specialist
Bengaluru
Summary
With over 6 years of experience in SharePoint Development, SharePoint Administration, SharePoint Server Management, Power Apps, Power Automate, Power BI, SDLC, Business Intelligence, and data analytics, I bring a wealth of expertise to the table. Throughout my career, I have consistently driven process improvements and implemented best practices to optimize operations. My ability to perform deep dives and extract actionable insights has proven invaluable in supporting key stakeholders and facilitating sound decision-making. Additionally, my proficiency in data mining and data visualization allows me to deliver compelling business value to the organization and leadership team while ensuring the successful execution of projects.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Team Lead Software
SLK Software
Bangalore
08.2022 - Current
- SharePoint Administration includes On-premises SP13, SP16, SP19 and SPSE server management, incidents, service requests and change requests handling
- SharePoint Developer includes creating and/or modifying InfoPath forms, SharePoint Designer workflows, lists, libraries, pages with custom components
- Working knowledge on Power Platform applications like: Power Apps, Power Automate, Power BI using Microsoft Excel, SharePoint and Dataverse
- I am a Business Analyst involved in data analysis using Advanced Microsoft Excel, SharePoint lists and creating dashboards and reports using Power BI
- Involved in Software Development Life Cycle (SDLC) for migration and modernization project from SharePoint On-premises to SharePoint Online
- Actively involved in Project Planning like planning for Release, Sprint, week and POD allocation of project deliverables
- Fair knowledge of Scrum and Agile methodologies
- Actively involved in preparing and updating Weekly Status Report (WSR) and Minimum Marketable Release (MMR), taking interviews to select knowledgeable and deserving candidates, Onboarding new joiners, and Training junior resources on modern and advanced technologies related to SharePoint Online
- Working knowledge on integrating various applications like Microsoft Purview (Compliance Tool), Salesforce (SFDC), IBM BPM with SharePoint, Power Apps, Power Automate and Power BI
Business Intelligence Analyst
Dell Technologies
Bangalore
11.2012 - 11.2013
- SharePoint Administration, Data Mining, Data Analysis, Audits, Microsoft SQL Server, SSIS, Python
- Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
- Collected data from wide-ranging sources.
- Evaluated BI tool options, selected best-fit solutions based on cost-benefit analyses, ensuring optimal return on investment.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Conducted regular audits of BI infrastructure to ensure data accuracy, system stability, and adherence to industry standards.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Senior Technical Support Associate
Dell Technologies
Bangalore
06.2010 - 09.2012
- I was part of Basic warranty support for Canadian customers
- This involved taking 20 to 30 inbound calls for tech support for both Hardware and Software issues
- Improved customer satisfaction by providing timely and accurate technical support.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Team Leader Operations
Future Focus Infotech
Bangalore
09.2010 - 06.2012
- Handling a team strength of over 27 Service Desk Engineers across 15 locations in India
- Monitor, identify and resolve performance/behaviour/attendance issues Strategy Formulation
- Involved in analysis for all types of tickets created and handled by the team and root cause analysis, CSAT and DSAT analysis
- Implemented Scorecard for evaluating engineers and providing Reward and Recognition for best performer
- Preparation of Monthly Report for IT Infrastructure and discuss the same with the client
- Training Engineers on Technical troubleshooting, ITIL process and PnP training
- Complete all client-related training and resolve escalated customer issues
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Technical Support Representative
HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED
Bangalore
03.2010 - 09.2010
- Single Point of Contact for Service Request team and Email team with a team strength of 20 members for work assignments, monitoring day-to-day activity and productivity
- Quality Monitoring for Non-Voice team with weekly 20 to 25 audits
- Responsible for Service Level Management and open volume of Service Request queue and email team
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed high levels of call flow and responded to technical support needs.
Education
B.Tech/B.E. - Mechinacal
University of Mysore
Mysore, India 11.1997 - 08.2005
PUC - Science
Maharaja Governament PU College
Mysore, India 06.1995 - 06.1997
SSLC -
Mahajana High School
Mysore, India 06.1994 - 04.1995
Skills
Sharepoint Designer
Sharepoint Development
SharePoint Administration
Power Platform Development
Power BI Developer
SDLC
Stakeholder management
Project management
Advanced Excel
ETL development
Trend analysis
Sociallink
linkedin.com/in/pradeep-utpath378886165
Totalworkexperience
11 Years 6 Months
Timeline
Team Lead Software
SLK Software
08.2022 - Current
Business Intelligence Analyst
Dell Technologies
11.2012 - 11.2013
Team Leader Operations
Future Focus Infotech
09.2010 - 06.2012
Senior Technical Support Associate
Dell Technologies
06.2010 - 09.2012
Technical Support Representative
HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED
03.2010 - 09.2010
B.Tech/B.E. - Mechinacal
University of Mysore
11.1997 - 08.2005
PUC - Science
Maharaja Governament PU College
06.1995 - 06.1997
SSLC -
Mahajana High School
06.1994 - 04.1995
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