Pradeep Chandra Kore
Narsipatnam
Summary
As a technical support lead at Vedavaag Systems, I oversee the delivery of high-quality customer service and technical solutions for various clients. I have more than two years of experience in sales and customer relationship management, having worked as a sales executive at Reliance SMSL and a relationship officer at Axis Bank. I have developed strong communication, problem-solving, and teamwork skills that enable me to handle complex and diverse customer issues and ensure customer satisfaction. I am passionate about learning new technologies and enhancing my skills in the field of technical support. My goal is to provide effective and efficient support to both internal and external customers and contribute to the success of Vedavaag Systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support
VEDAVAAG SYSTEM LIMITED
Visakhapatanam
04.2022 - Current
- Ensure alignment on validation target goal,strategy and test plan
- Focal point for technical discussion during validation discussion
- Lead team to review and evaluate the risk in each development phase
- Responsible for auditing/Inspection
- Drive all customers validation requirements to internal validation specification and execution
- work with cross functional teams to make out optimized test plan to meet customer requirements
- validation status management
Home Sales Officer
RELIANCE SMSL
Visakhapatanam
12.2021 - 04.2022
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Regular meets with new customers and generate leads
- managing inbound and out bound calls
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Relationship Officer
AXIS BANK
Narsipatnam
06.2021 - 12.2021
- Provided information on technology resources to improve client financial well-being.
- Maintained accurate records of shipments including weights, charges, space availability, inventory levels, and damages or discrepancies.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Verified accuracy of closing figures prior to disbursement of funds.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Reviewed appraisals to ensure accuracy of value estimates.
- Reviewed initial client documentation to structure and submit loan package.
Associate Engineer
RELIANCE JIO INFOCOM
Visakhapatanam
01.2019 - 07.2019
- Diagnosed problems with wireless networks and resolved them quickly and efficiently.
- Provided technical support to end users in resolving wireless connectivity issues.
- Designed and deployed reliable, secure, high-performance Wireless Local Area Networks.
- Developed test plans to verify functionality of new installations.
- Checked work orders and communicated with prior shift to assess work needs for day.
- Identified opportunities for improving network design or system performance through capacity planning activities.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Analyzed system performance, network capacity, and security and capacity.
Sales Executive
SURYAVARDHA INTEGRATIONS
Narsipatnam
06.2017 - 12.2018
- Recommended, selected and located merchandise based on customer desires.
- Implemented processes for cross-selling products or services based on customer needs.
- Analyzed sales data to identify trends in customer preferences and buying habits.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Identified new potential markets and developed plans for targeting them.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
VisakhapatnamVisakhapatanamVisakhapatanamAvanti Institute of Engineering & Technology
Narsipatnam09-2017
ZPHS Main - Narsipatnam
Narsipatnam03-2014
Skills
- Problem solving
- Decision making
- Team leadership & building
- Time management
- Adaptability
- Strong communication
- Accuracy
- Organized and methodical in the work environment
- Good analytical skills
- Ability to work efficiently under pressure
- Customer Support
- Software Installation
- Application Support
- Hardware Configuration
- System Diagnostics
- User Support
- Customer Service
- Technical Support
- Call Center Operations
- Customer Success Management
- Operating Systems
- Complaint Resolution
- Team Management
- Remote Support
Accomplishments
- I won many certificates in the sports and debate competitions.
- I won certificate in group discussions in college.
- I passed TCS NQT IT with a score of 1178 in Part A, 678 in Part B, and 346 in Programming.
Leadership Roles
- Working as a Team leader in VEDAVAAG SYSTEM LIMITED.
- Worked as a project leader in Diploma.
Personal Information
- Date of Birth: 01/07/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Hobbies and Interests
- Participating in social & cultural activities
- Computing
- Artistic drawing
Projects
GPS POWER MODULE QUADCOPTER WORKING AS A AIR AMBULANCE
Training
BHARAT HEAVY ELECTRICALSLIMTED(BHEL),Visakhapatnam, 05/02/16, 06/01/16
Certification
Certificate of completion for the Python Basic Quiz.
Certificate of completion for the Java Basic Quiz.
Certificate of completion for the Java Advanced Quiz.
I
Languages
Telugu
First Language
English
Intermediate (B1)
B1
ProgrammingLanguages
Java, Python
Timeline
Technical Support
VEDAVAAG SYSTEM LIMITED
04.2022 - Current
Home Sales Officer
RELIANCE SMSL
12.2021 - 04.2022
Relationship Officer
AXIS BANK
06.2021 - 12.2021
Associate Engineer
RELIANCE JIO INFOCOM
01.2019 - 07.2019
Sales Executive
SURYAVARDHA INTEGRATIONS
06.2017 - 12.2018
High School Diploma -
VisakhapatnamVisakhapatanamVisakhapatanamAvanti Institute of Engineering & Technology
ZPHS Main - Narsipatnam
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