Detail-oriented, self-driven, and results-oriented team player with excellent leadership skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Business Development and Owner Representative
Gravity Global Group
New Delhi, India
07.2021 - Current
Exercised leadership capabilities by successfully motivating and inspiring others.
Handling overall Sales, Finances Inflow and Outflow, and Asset maintenance of the Wellness Club.
Overlooking the revenue in the other 2 steams i.e Technology and GG Greens
Developed strong communication and organizational skills through working on group projects.
Responsible for recruitment, hiring, and training of the team
Identified issues, analyzed information and provided solutions to problems.
Demonstrated strong organizational and time management skills while managing multiple projects.
Set sales goals, compare performance to goals, and adjust goals as needed
Assess current team processes and procedures, identify opportunities for improvement, and implement them
Associate Director of Crowne Meetings
Crowne Plaza New Delhi, Okhla
New Delhi, India
08.2019 - 07.2021
Organized and detail-oriented with a strong work ethic.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Proven ability to learn quickly and adapt to new situations.
Resolved problems, improved operations and provided exceptional service.
Responsible for the achieving given budgets and accurate forecasting for Food & Beverage and Catering
Meeting and handling all potential corporate guests
Goal setting for the team and help them to achieve their targets by effective strategy implementation.
Completing department training and keeping a track for the team
Handling and Managing P& L for the department
Associate Director of Sales
The Bristol Hotel
Gurgaon, India
04.2019 - 07.2019
Leading Banquet Sales Team to achieve target (Reactive and Pro-active team)
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Directly involved with Management to improve the Food and Beverage Outlets (Including Catering Sales)
Forecasted sales and established processes to achieve sales objectives and related metrics.
Managed and handled Food and Beverage department as an additional responsibilities.
Meeting and handling all potential guests
Events Manager/ Asst Director of Events
JW Marriott
Pune
04.2015 - 10.2018
Based on my performance I was promoted as Sr. Events Manager on July 01, 2016 and Asst. Director of Events on May 01, 2017
Have great experience managing different types of corporate events with different requirements and specifications. Property doing business in the ratio of 60 (Corporate/Mice):40
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Interviewed clients to understand event scopes of work and establish budgets.
Selected and ordered refreshments, decor and event materials.
Managed administrative logistics of events planning, event booking, and event promotions.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Utilized job-related software to create standard guidelines, calendars and budgets for each event.
Sales Manager, Centre Manager
Novotel Goa & Grand Mercure Goa
Goa
10.2014 - 04.2015
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Responsible for the overall targets for Group and Events (Total team 4 members in Sales and 02 in Events)
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Worked with travel agents like Kalra Travel, and Sita travels for the coordination to manage groups on the ground level.
Have abilities in converting queries (face-to-face and telephonic)
Assistant Catering Sales Manager
Courtyard by Marriott
Pune
07.2012 - 10.2014
Passionate about learning and committed to continual improvement.
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Have handled one of the biggest corporate events Tech Mahindra (Annual Day) for 14000 guests.
Took an initiative to generate revenue by tying up with Event Management Company which increased overall revenue by 12%
Have received special achievement award in the Second quarter after joining the property for exceptional performance
Great involvement in extra-curricular activities of Human Resource
Events Executive
MHRS
Pune
09.2010 - 10.2011
Pre-opening Team
Worked as Events Planner and managed to handle the department single handedly for 2 Months
Smooth execution of all hotel Events by initiating coordination meeting with guest and operation team.
Have successfully managed biggest corporate/Social groups with more than 800 room nights from each group with positive feedback. Example Holcim, Shoppers Stop, IDG Media, Green Media etc.
Have handled the highest revenue generating group (Bayer) at the hotel (Worth - 1.75 Crore)
Managed to handle Buffet style and Sit-Down style events. (Planning to Execution)
Involvement in extra-curricular activities of Human Resource
Wedding and Social specialist - handled all fat-wedding of the hotel
Events Coordinator
Courtyard by Marriott
Pune
04.2009 - 09.2010
Alone handled the department with the help of the Supervisors
Taken additional responsibility for operation for the smooth functioning of the department (Food & Beverage)
Smooth execution of Events
Managed to handle Buffet style and Sit-Down style events (Planning to Execution)
Performed event coordination for larger parties and gatherings.
Reviewed event bills to confirm accuracy and approve payment.
Food and Beverage Attendant
Grand Hyatt Hotel
Mumbai, India
05.2004 - 04.2007
Handled banqueting operations in one of the biggest banqueting and conferences facility provider in Mumbai
Trained in the banquets for handling different conference, meetings & Wedding/ Social Ceremonies.
· Have played a key role in planning and organizing special events at the hotel
Trained new staff members on company policies and procedures.
Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Education
Diploma in Hotel Management & Catering Technology -
BVIHMCT Pune
Katraj, Pune
05.2001 - 04.2004
Bachelor of Science - Hotel and Tourism Management
YCMOU
Pune
06.2007 - 04.2008
Skills
Leadership Qualitiesundefined
Additional Information
AWARDS AND RECOGNITIONS
, Manager of the Month for April 2018
Manager of the Month for March 2017
Manager of the Month for Feb 2016
Manager of the Month for December 2015
Award for Special Achievement in Catering Sales for the first Two quarter of joining Courtyard by Marriott, Pune
Executive of the month in March, 2013. (Sales Department)
Executive of the month in 2011 for guest’s services at MHRS, Pune
Associate of the Month award in 2010 at Courtyard by Marriott, Pune
Three employee recognition awards for the year 2006 at Grand Hyatt, Mumbai
Accomplishments
Achieved 5.25 Cr (till Jan 2023) at India's first luxurious Wellness Club.
Strong collaboration and association with IT project (SeekRight) in 2022.
Collaborated with team of 5 in the best revenue in 2018-19 and increased the APC by 20% at Hotel Crowne Plaza Okhla New Delhi.
Received multiple awards at different levels for best performances
Timeline
Business Development and Owner Representative
Gravity Global Group
07.2021 - Current
Associate Director of Crowne Meetings
Crowne Plaza New Delhi, Okhla
08.2019 - 07.2021
Associate Director of Sales
The Bristol Hotel
04.2019 - 07.2019
Events Manager/ Asst Director of Events
JW Marriott
04.2015 - 10.2018
Sales Manager, Centre Manager
Novotel Goa & Grand Mercure Goa
10.2014 - 04.2015
Assistant Catering Sales Manager
Courtyard by Marriott
07.2012 - 10.2014
Events Executive
MHRS
09.2010 - 10.2011
Events Coordinator
Courtyard by Marriott
04.2009 - 09.2010
Bachelor of Science - Hotel and Tourism Management
YCMOU
06.2007 - 04.2008
Food and Beverage Attendant
Grand Hyatt Hotel
05.2004 - 04.2007
Diploma in Hotel Management & Catering Technology -