Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

Pradeep Kumar Kurra

Hyderabad

Summary

Technically sophisticated & result driven Microsoft Certified Professional with 10.8 years of work experience, spearheading the effort with NatWest Group (RBS), Chennai since April ’11.

Worked as a Consultant – Systems Engineer with 3.4 years of work experience, learning and contributing the efforts with Willway Infotech consultancy, Bangalore since Dec 2007 to March 2011.

Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others.

Have extensive technical expertise with respect to the umpteen amount of professional exposure in projects/ technology implementation, trainings / coaching expert as part of professional involvement

Sound experience in Installation, configuration and maintenance of Active Directory Services and Network Infrastructure of Windows 2003/2008/2010, also wide experience in creating Domains, assigning Policies at domain level or OU level using RSoP and GPMC as well as in configuration and troubleshooting of DHCP and DNS servers

Basic knowledge on routing protocols like RIP, OSPF, EIGRP and BGP, Exchange Server as well as Redhat Linux 5

Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.

-Expertise in implementing Active Directory Service.

-Expertise in Implementing, configuring and administrating Exchange servers, office 365, Lotus Notes.

-Expertise in installing, configuring and administrating Certificate Authority.

-Expertise in installing and configuring Hyper-V Virtual Machines.

-Expertise in Configuring and Administrating OCS.

-Expertise in Microsoft tools and Tableau.

-Expertise in handling ticketing tools like Remedy, SLX, HPSM, Service Now.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Analyst

  • Under Security Services, Technology in NatWest group
  • Total experience in NatWest is 11.8 years till date
  • As an analyst my job role includes providing access on both domain and application levels and to servers, groups, traders/users etc., performs / conducts UER, audit trials, Information security monitoring events
  • Involved in getting many applications, projects transitioned to our team and provided necessary KT to team members
  • SME / SPOC for many applications and been a single point of contact to handle any escalations / queries
  • Performed KPTs, Business check-outs on quarterly basis, supported management level auditing responsibilities (Internal / External audits), providing reporting capabilities for CIO level leadership.

Systems Engineer

  • WillWay Infotech
  • Total experience in WillWay was 3.4yrs
  • As an System/Desktop engineer my job role includes implementation of LAN, WAN, network administration, Performing daily monitoring of network utilization, network traffic, processor utilization, disk space, Administered DNS, DHCP and WINS, Configured GPOs, third level helpdesk support, user and role group creations and maintenance
  • Active Directory Services and configuration of trust relationships
  • Experience in handling ticketing tools like – Remedy, SLX, HPSM, ServiceNow.

Analyst

NATWEST GROUP
04.2011 - Current
  • Currently working as a Service Analyst under Security Services, Technology in NatWest group.
  • Total experience in NatWest is 11.8 years till date.
  • As an analyst my job role includes providing access on both domain and application levels and to servers, groups, traders/users etc., performs / conducts UER, audit trials, Information security monitoring events.
  • Involved in getting many applications, projects transitioned to our team and provided necessary KT to team members.
  • SME / SPOC for many applications and been a single point of contact to handle any escalations / queries.
  • Performed KPTs, Business check-outs on quarterly basis, supported management level auditing responsibilities (Internal / External audits), providing reporting capabilities for CIO level leadership.
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Systems Engineer

WillWay Infotech Consultancy
12.2007 - 03.2011
  • Worked as a Systems Engineer under Technology Services in WillWay Infotech.
  • Total experience in WillWay was 3.4yrs.
  • As an System/Desktop engineer my job role includes implementation of LAN, WAN, network administration, Performing daily monitoring of network utilization, network traffic, processor utilization, disk space, Administered DNS, DHCP and WINS, Configured GPOs, third level helpdesk support, user and role group creations and maintenance. Active Directory Services and configuration of trust relationships.
  • Experience in handling ticketing tools like – Remedy, SLX, HPSM, ServiceNow.
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
  • Communicated status updates to affected parties when issues arose.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.

Education

B.E - Electronics & Communications

Adhiparasakthi Engineering College
05.2006

High School Diploma -

Vignan Vidyalayam
Hyderabad
05.2002

SSLC -

Jyothi Vidhyalaya High School
Hyderabad
04.2000

Skills

  • Active Directory
  • Exchange Server
  • Microsoft 365
  • Tableau Software
  • User / Identity Access Management
  • Access Control, UER / Audits
  • SME / SPOC
  • Coaching champion
  • Root Cause Analysis

Certification

  • Microsoft Certified IT Professional Certification in Server Administration (ID: SR6272506)
  • ITIL foundation
  • ITIL Intermediate

Timeline

Analyst

NATWEST GROUP
04.2011 - Current

Systems Engineer

WillWay Infotech Consultancy
12.2007 - 03.2011

Service Analyst

Systems Engineer

B.E - Electronics & Communications

Adhiparasakthi Engineering College

High School Diploma -

Vignan Vidyalayam

SSLC -

Jyothi Vidhyalaya High School

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Pradeep Kumar Kurra