PRADEEP KUMAR P

Profile Overview:

The role involves identifying sales opportunities and maximizing orders through technical sales for B2B clients. Responsibilities include proposal presentations, benchmark tests, demonstrations, exhibitions, and customer seminars.

Profile Description:

• Leading the team in delivering tailored solutions to clients, ensuring alignment with their business objectives while fostering strong relationships with key stakeholders.
• Planning and identifying new demand through technical sales proposals, user environment analysis, consulting, and building sales and marketing strategies to promote orders and contracts.
• Played a crucial role in developing and executing training programs for channel partners and customers, ensuring stabilization, quality control, and seamless solution implementation.
• Actively represented the company at industry events, establishing Samsung as a thought leader in mobility technology and enterprise solutions.

Focused on overseeing complex projects and leading teams to deliver innovative solutions to overseas clients across US, Europe, and APAC. This role required a deep understanding of NaaS technology and customer needs, ensuring service alignment with client expectations.

• Managed high-impact projects resulting in measurable improvements in service delivery.
• Developed and implemented process enhancements that increased operational efficiency.
• Led a team of 6 members, driving professional growth, aligning KPIs, and providing mentorship for development within the organization.

Focused on providing exemplary client support, ensuring prompt and effective resolution of customer needs. Collaborated with cross-functional teams to resolve issues and enhance the customer experience.

• Consistently achieved high customer satisfaction through effective problem-solving and strong communication skills.
• Streamlined customer service processes, leading to improved response times and operational efficiency.
• Collaborated with teams to develop training materials, enhancing service delivery across the organization.