Pradeep Kumar PB

• Managing Middle office functions for Paris and Germany entities and providing OTC derivatives post-trade services on Booking the trades, cash confirmations & Settlement, Valuations & Collateral Management, Reference/Static Data maintenance and Market data integrations for platinum clients
• 22+ Managing people)
• Operations Management, Client Service Delivery, Risk Management, Quality Assurance, Process Improvement, Securities and Investment Products, Staff upskilling / mentorship, Transformation and Digitalization
• Responsible for managing end to end service delivery for Paris and Germany Accounts, which includes Program & Project management, people management, Service management, Continual service improvement & Infrastructure management
• Managing SLAs, KPIs, Revenue and Profit Margins, transitions with stabilization of new services
• Actively work with Customer, technical and non-technical teams onshore & offshore for continual Service improvement plans, reviews of risk registers and other monthly tasks to have Service Level reviews to enhance business relationships and enhance Net Promoter Scores (NPS)
• Worked with the business change manager and equivalent on the transition of new business or service lines
• Owner of the Escalation matrix, ensuring high levels of performance in processes, accurate reporting and managing the governance meetings & calls
• Supported other service delivery leaders, ensuring continual learning, process improvements on methodologies and procedures
• Supported project teams and developed a strong understanding of projects impacting service area and ensuring the impact is minimized and agreed with all the stakeholders
• Accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity planning for all associated processes
• Driven internal service review meetings covering performance, service improvements, quality, and processes
• Organized business continuity plans and implement effective resilience is in place
• Ensuring bare minimum observation on External and Internal Audits, And timely completion of Audit recommendations
• Sponsor for Corporate Social Responsibility (CSR) activities with a Key focus on Inclusion and Diversity
• Integral part OKR in Quality Team and Employee well-being committee
• Manging Claims call with Onshore & Cash Team
• Handing escalations with/to Counterparty and high value transactions
• Ensuring Team is respected currency cut offs
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Identified issues, analyzed information and provided solutions to problems.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Integrated new technologies and best practices to improve quality & timeliness
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Promoted brand at industry events and through ongoing networking efforts.

• Responsible for managing end to end service delivery for Data Management Team
• Expertise in Service Delivery, Service Management, Program & Project Management
• People Management, Risk Management, and Continual Service Improvements
• Accountable for providing critical and high-quality Services for business relationship enhancement
• Driving Service improvements, Risk assessment in the process
• Planning, Execution, Control, Monitoring and Closing of Project
• Ensured effective resources utilization for the given scope & scope creep, constraints & budget
• Managed PMO tasks to organize calls, document outcomes from each phase, create business case and lessons learned document
• Cost saving project on Reference Market data elimination saving achieved $37K P.Q
• 3 Orange belt SixSigma certified
• Wipro experience
• Job, Leading team on Static & Settlements team functions for EMEA & North America for entire organization for all the asset classes
• And providing post-trade services for platinum clients
• Roles and Responsibilities
• Team Lead
• Established a supportive environment that provide imaginative solutions to complex client needs
• Provided supervision and support to all team members on a project-by-project basis
• Associated Teams Run the Bank Services, Project Management Office and Global Quality Control Team
• Proven experience in coordinating and supporting the teams
• Proficiency in leading and grooming individuals to maximize levels of Productivity and Quality
• Monitor processes risks through an on-going process of identifying, assessing, tracking, initiating and executing risk/cost mitigation strategies
• Creation of Trading, Broker and Blocks Accounts for varied products of Equities, Fixed income, MCC, OTD and ETD, Along with Security settlement, clearing instructions and send the confirmations for trade bookings
• Managing the communication of project status to program managers and service line leaders on the implementation needs for clients as well as resolving critical issues
• Lead Client and Business calls on weekly and monthly basis like KPI, Quality Control, Escalation calls etc
• Analyses and review the trade information, settlement instructions, static data (using analytical skill set with help of advance formulas in MS Excel sheet & MS Access) to ensure that the queries are resolved with high quality
• Prioritization of Escalation chat channels
• Perform Reconciliations between intersystem and remediate data breaks
• Problem Management
• Being as single point of contact for maintain Quality checks for ADM
• Accomplishment:
• Industry recognized Lean projects have been initiated for Cost savings and Standardization projects
• Balanced Scorecard is a strategic planning and management system that is used extensively in PMS, Kaizen improvement, Risk and compliance, Projects/Ideas to the vision and strategy of every individual for improvising internal and external goals
• Automation of Security Settlement Instructions and Confirmation Instructions project
• Cost saving of $81k has been provided to UBS through Omgeo Alert Project
• Standardization of Internal Payment system process
• Streamlined Reconciliation process (Wire system cleanup project)
• Technical Enhancements in Deactivation process leading to 1 FTE save
• Transition of Recon activities to Wipro-UBS Bangalore resulting in additional headcount of 1 FTE
• Expanded the team by 1 more FTE by transferring Data Quality reports from Change team
• Key contributor of delivering 10% Cost save from UBS Account Data Management
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Introduced new methods, practices, and systems to reduce turnaround time.

Leading team on Static & Settlements team functions for EMEA & North America for entire organization for all the asset classes and providing post-trade services for platinum clients.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Built strong relationships with customers through positive attitude and attentive response.

• To analyzing and researching on companies’ information and Integration of company’s information from information provider and to make value-added service, finally provide to the Clients
• I use directly working many of the downstream like Reuters 3000Xtra, Thompson one banker, TR Ekon, Datastream and many more Thomson Reuters products
• Roles and Responsibilities
• Experience in co-coordinating with Operations, Support and Development teams etc on Enhancements, Technical issues, developing new applications etc
• Successfully transitioned TKO & GEM process from Bangalore to Manila.