Pradeep Kumar Ponnada
Operations Manager
Bengaluru
Summary
Dedicated, hardworking and passionate job seeker with strong organizational skills of total 19+ plus years of well-rounded experience with 13 years into AML, KYC, Transaction Monitoring & Sanctions screening. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Domain Expertise: AML, KYC (End to End), Transaction Monitoring, Name Screening, OFAC regulations, Terrorist Financing, Sanctions Screening, EDD & CDD & Credit Card operations.
Countries Supported - US, UK, Hong Kong, Ireland & Europe
Hands on Applications: Norkom, Fircosoft, Dow-jones, World-check, RDC, Companies House, CLMT & ARS
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Accenture Solutions Pvt Ltd
Bengaluru
07.2022 - Current
- In Accenture, currently handling 2 towers of FTE size 58 along with 5 TL's.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Received best manager award for month of Nov 2022 which is first month handling operations with Accenture.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Trained and guided team members to maintain high productivity and performance metrics
Deputy Manager of Operations
Deloitte India Services
Bengaluru
11.2021 - 07.2022
- Supervising 30 employees in KYC Client.
- Created reports and analyzed and interpreted data.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up. Functioned as point of contact for entire team.
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conduct interviews and pick candidates who are fit for job description.
Sanctions Supervisor
PayPal India Private Ltd
Bengaluru
12.2018 - 11.2021
- Handled team of 16 members and responsible for overseeing day to day operations of team by distributing work load evenly among team and make sure motivation and performance levels are maintained
- And responsible of individual performance
- Allocating work based on ability and make sure every individual complete tasks on time and meeting required AHT
- Giving prompt and accurate information on individual performances
- Conduct team meetings/one-to-one’s to understand every individual future goals, interests
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Analyst
Moody’s, Copalamba
Bengaluru
11.2015 - 06.2018
- Perform complete KYC of client including transaction analysis using Dow Jones, World Check, and Lexis Nexis
- Finding PEP status and reason and checking ICIJ panama papers status of every individual and shareholders
- Worked for SWIFT (Society for Worldwide Interbank Financial Telecommunication)
- Responsibilities in Moody's: Taking client calls every week and discuss about process improvements and required quality of work
- Performing Quality checks on entities and performs transaction analysis based on different detection scenarios of AML/CTF from Dow Jones and Google and give feed back to junior analysts accordingly
- Handling responsibilities of team and make them achieve given TAT on time
- Achievement’s in Moody's: Received appreciation from client within 2 months and selected as process trainer
- Visited Colombo to provide offshore training
- Received appreciations from Euro Clear and SWIFT clients as best performer.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
- Helped improve operations by showing clear connection between current policies and business results.
Senior AML Executive/ Trainer /QC Analyst
HSBC
Visakhapatnam
02.2007 - 06.2014
- Perform detailed investigations which include forensic investigations which involves OFAC, Transaction Monitoring,
- Enhance Due Diligence and Account Intelligence Unit
- Provided Floor support for new joined employees
- Trained 5 teams of 250FTE and made PEP project live and successfully completed within given time
- Worked in KYC remediation project and stood top in batch of 23 people
- Worked in War Project wherein responsibilities are to do name screening and matching clients with war data base and also received appreciation from business for being top for 4 weeks consecutively
- Worked on RDC, NORKOM, WORLD CHECK, LEXI NEXIS, CLMT, BMM
- AIU (Account Intelligence Unit): Reviewing alerts generated by onshore team through mails using World Check, and RDC from GSC Vizag for which turnaround time is 3 hours
- Transaction Monitoring: Monitor and audit transactions in accounts and maintaining principles of all regulatory policies to avoid suspicious and illegal activities
- Review transactions using applications, Web, World Check and Norkom and narrate it on word document and escalate it to 2nd level for further investigation
- OFAC (Office of foreign assets and control): Screening and reviewing alerts generated against various watch list like OFAC, World
- Check and other internal watch list from in Norkom and ARS (Alert Review System) to check for presence of Money Laundering activities and evidence of transactions with sanctioned countries, individuals and entities
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Education
Bachelor of Science - Computers
Pydah Degree College
Visakhapatnam 03.2002 - 03.2005
Skills
Risk analysis and management
Workflow planning
Cost reduction strategies
[UPO & Fraud] Operations oversight
Staff Management
Risk management
Superb time management skills
Report generation
Employee relations and conflict resolution
Operations management
Performance Evaluations
Strategic planning
Natural leader
P&L Management
Complex problems analysis
Timeline
Operations Manager
Accenture Solutions Pvt Ltd
07.2022 - Current
Deputy Manager of Operations
Deloitte India Services
11.2021 - 07.2022
Sanctions Supervisor
PayPal India Private Ltd
12.2018 - 11.2021
Analyst
Moody’s, Copalamba
11.2015 - 06.2018
Senior AML Executive/ Trainer /QC Analyst
HSBC
02.2007 - 06.2014
Bachelor of Science - Computers
Pydah Degree College
03.2002 - 03.2005