Bhavya M M
Hassan
Summary
Quality specialist with a strong track record in internal audits and root cause analysis at Sagility. Demonstrated success in improving quality metrics and optimizing claim processing efficiency. Proficient in MS Office, facilitating effective team collaboration and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Quality Specialist
Sagility
08.2020 - 12.2025
- Authenticated claims per Humana guidelines, processing through review and investigation.
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Maintained records of test results, QC and QA activities, and related documents.
- Performed process inspections to evaluate conformance of products to established standards.
Sr. Executive
Sagility
Bengaluru
08.2020 - 12.2023
- Maintaining documentation of new scenarios and other work-related issues.
- Auditing the projects done by the builders team
- Motivating and encouraging team members in planning of daily activities
- Helping out the team members in terms of subject matter
- Maintaining and consolidating daily work reports and consolidating reports on weekly basis
- Representing my team in the monthly meetings with Operations Team Leads
Education
B.COM -
Central commerce College
Mysore01.2019
P.U.C -
Hassan PU College
01.2016
S.S.L.C -
GOVT High School Mallipattana
01.2014
Skills
- Presentation skills
- MS Office
- Citrix applications
- Quality metrics
- Claim processing
- Internal auditing
- Quality assurance
- Root cause analysis
- Time management
- Problem-solving
Accomplishments
Stardom Award
Hobbies and Interests
- Listening Music
- Travelling
Personal Information
- Gender: Female
- Marital Status: Single
Languages
- Kannada
- English
Disclaimer
I hereby declare that the above-mentioned information is true up to my knowledge.
Timeline
Sr. Executive
Sagility
08.2020 - 12.2023
Quality Specialist
Sagility
08.2020 - 12.2025
B.COM -
Central commerce College
P.U.C -
Hassan PU College
S.S.L.C -
GOVT High School Mallipattana