Summary
Overview
Work History
Education
Skills
Certification
Websites
Affiliations
Languages
Accomplishments
Training
Work Availability
Work Preference
Timeline
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Pradeep M S

Pradeep M S

Bangalore,KA

Summary

  • Dynamic L2 Linux Support Specialist with extensive experience in web hosting, cloud services, and Linux server management.
  • Proven ability to manage high volumes of tickets and live chats while delivering expert support across cPanel, WHM, Plesk, Webuzo, and cloud platforms, like AWS.
  • Skilled in website and app troubleshooting for WordPress, Joomla, Magento, Laravel, Node.js, and Python apps, including WordPress malware removal, WP-CLI operations, and performance optimization.
  • Experienced in email and website migrations, DNS management, server hardening, Bash scripting, and creating custom scripts for automation.
  • Strong knowledge of VPS hosting environments, including OpenVZ and Virtualizor, and working with virtualization technologies.
  • Familiar with troubleshooting tools and techniques, including ping, dig, telnet, mtr, dig, and CORS debugging.
  • Eager to strengthen expertise in cloud computing, droplets, virtualization, networking, and CI/CD fundamentals.
  • Known for mentoring team members, resolving complex issues efficiently, and ensuring customer satisfaction through clear communication and collaborative problem-solving.

Overview

6
6
years of professional experience
4
4
Certification

Work History

L2 Linux Support Specialist

Hosting.com (formerly A2 Hosting Inc / World Host Group)
Bangalore
05.2021 - Current
  • Provide advanced technical support and troubleshooting for Linux servers, WordPress optimization, email deliverability, DNS, databases, and web applications (WordPress, Joomla, Magento, Laravel, Node.js, and Python).
  • Manage high volumes of live chats (up to five concurrent sessions) and tickets, resolving technical, billing, and sales-related queries in real time.
  • Mentor and support new hires; collaborate with L2, L3, and migrations teams to efficiently resolve complex issues.
  • Handle abuse, DMCA cases, IP cleanups, and escalations while ensuring compliance and customer satisfaction.
  • Work cross-functionally with Billing, Engineering, Marketing, and other teams to deliver seamless customer solutions.
  • Tools: WHMCS, Upmind, Chatwoot, GBAdmin, Salesforce, Kayako, Comm100, Genesys, Slack, MobaXTerm, PuTTY, FileZilla, MySQL Workbench, Postman, VS Code, Teams, and Google Hangouts.
  • Technologies: cPanel, Enhance, Webuzo, CentOS Web Panel; AlmaLinux, CloudLinux, Ubuntu, Fedora, CentOS; Apache, LiteSpeed, Nginx; MySQL/MariaDB, PostgreSQL; Linux/WP-CLI; custom bash scripts.

Advisor II - Chat Support

Concentrix
Bangalore
03.2019 - 05.2021
  • Company Overview: I have been working for Hostgator.com, a web hosting company under Concentrix, in Bangalore for over 2 years.
  • Service: Providing real-time chat and ticket support to customers related to web hosting, which includes both technical and billing concerns.
  • Tools used: Salesforce, Genesys, Cygwin, and Filezilla.
  • Database: MySQL/MariaDB, MSSQL.
  • Roles and Responsibilities:
  • Engaging customers in chat and providing real-time technical and billing assistance for their hosting needs.
  • Troubleshooting technical and billing concerns on HostGator products and services.
  • Creating new leads and sales by cross-selling and upselling HostGator products.
  • Created Knowledge Base articles for internal use by the advisors to fix common issues that customers encounter on their websites.
  • Providing training to new batches and conducting refresher training as needed to improve the performance of the batch.
  • Providing real-time floor support and taking SUP chats whenever it is required.
  • Achievements:
  • Awarded Ops Rising Champion, Most Valuable Player, and Ops Champion six times at Concentrix, Bangalore.
  • Key Strengths:
  • Ability to handle irate customers and try my best to convert a Dsat to a Csat.
  • Ability to explain technical jargon in simple words to the customer to improve the overall customer service experience.
  • To go the extra mile and try to fix the customer's concern, even if it falls outside of our scope of support.

WordPress Designer

Freelance
Bangalore
08.2017 - 03.2019
  • From 2017 until I joined Concentrix, I worked as a freelance web developer, building and maintaining around 20 websites using WordPress, HTML, CSS, and basic PHP. I managed domain setup, DNS configuration, and hosting on platforms like cPanel, CentOS Web Panel, and AWS, including hosting mobile app backends. This experience strengthened my skills in cloud hosting, server management, and translating technical concepts for clients.

Education

Bachelor of Engineering - Computer Science

Dayananda Sagar College of Engineering
Bangalore

Class 12th ( Pre-University) -

KLE College
Bangalore

Class 10th ( SSLC) -

Seshadripuram High School
Bangalore

Skills

  • Operating systems: Linux (AlmaLinux, CloudLinux, Ubuntu, Fedora, CentOS), Windows
  • Control panels: cPanel, Enhance, WHM, CentOS Web Panel, Plesk, and Webuzo
  • Web hosting and servers: Apache, LiteSpeed, Nginx, PHP-FPM, DNS management, email deliverability troubleshooting
  • Support channels: Handling high-volume tickets and live chats (technical, billing, sales, escalations)
  • CMS / platforms: WordPress, Joomla, Magento, Laravel, custom PHP applications, and WHMCS
  • Scripting / languages: Bash, HTML, CSS, basic PHP, basic Java, C, and C
  • Database technologies: MySQL, MariaDB, MSSQL, phpMyAdmin, PostgreSQL
  • Cloud and hosting: AWS (LightSail, EC2 for app hosting), DNS, and domain management, server hardening
  • Tools: MobaXTerm, PuTTY, FileZilla, MySQL Workbench, VS Code, WHMCS, Kayako, Salesforce, Comm100, Genesys, Teams, Slack, and Google Hangouts
  • Other: website troubleshooting, server migrations, abuse/DMCA handling, mentoring junior staff

Certification

cPanel certifications - https://university.cpanel.net/user/79863

  • Certified cPanel Professional, cPanel Inc - 2026-06-29 - ID: f08d33e5-bf7c-4c89-a0bf-f3f989f9d734
  • Certified cPanel & WHM sales professional, cPanel Inc - 2026-06-30 - ID: c4d19942-19c6-4965-8012-67dc7dc97dc0
  • Certified WHM administrator, cPanel Inc - 2026-06-30
  • Certified C and C++ Professional, NIIT Bangalore - Lifetime

Affiliations

  • Actively contribute to Reddit communities, Facebook groups, and WhatsApp channels focused on web hosting and server management by helping others troubleshoot issues and stay updated with the latest industry developments on a volunteer basis
  • Recognized within these communities for providing clear, actionable guidance on hosting, Linux servers, WordPress, and cloud platforms
  • Enthusiast of basketball and cricket, enjoying both for recreation and team building

Languages

English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
kannada
Native
Native

Accomplishments

Awarded Ops Rising Champion, six-time Ops Champion, and Most Valuable Player, Ops at Concentrix, Bangalore, in recognition of outstanding performance and contribution

Training

  • WordCamp Kerala; App Fest IISC, Bangalore
  • Centre for Innovation and Learning (CIL), DSCE, Bangalore
  • Microsoft Innovation Lab (MIL), DSCE, Bangalore
  • Conducted a seminar on WordPress, cPanel, DNS, and digital marketing at DSCE, Bangalore

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

L2 Linux Support Specialist

Hosting.com (formerly A2 Hosting Inc / World Host Group)
05.2021 - Current

Advisor II - Chat Support

Concentrix
03.2019 - 05.2021

WordPress Designer

Freelance
08.2017 - 03.2019

Bachelor of Engineering - Computer Science

Dayananda Sagar College of Engineering

Class 12th ( Pre-University) -

KLE College

Class 10th ( SSLC) -

Seshadripuram High School

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