Pradeep Paramasivam

Mgmt. Responsibilities:

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Identifies ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Formulates and defines scope and objectives for complex application enhancements and problem resolution

• Reviews and develops application contingency planning to ensure availability to users.

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

• Lead the Review of the Monthly application releases and Production Readiness, from development, Perf team to deploy into production.

• Engages in post implementation analysis to ensure successful system design and functionality.

• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Develop and maintain technical support documentation.

Project Responsibilities :

· Employ customer facing skills to represent AWS well within the customer's environment and drive discussions with technical and business teams.

· As a key member of the team, ensure success in designing, building and migrating applications, software, and services on the AWS platform

· Participate in architectural discussions and design exercises to create large scale solutions built on AWS and also be part of the development lifecycle.

· Identity workarounds for specific issues and corner scenarios observed during migration

· Automate solutions for repeatable problems

· Develop test plan and testcases to demonstrate application/database readiness post migration

· Work closely with application teams to ensure business functionality and SLAs are met

· Consult for optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance

· Develop innovative solutions to complex business and technology problems

· Educate customers on the value proposition of AWS and AWS services

· Partner with the sales team to design solutions for customers that drive AWS adoption and revenue

· Conduct technical sessions for internal teams, partners and customers

• Design and implement cloud resource management systems, with many competing dimensions, to achieve appropriate balance between Innovation, Reliability, and Efficiency
• Evangelize best practices in site reliability and resource efficiency use
• Responsible for design and deployment of the Infrastructure Architecture and also lead a team of 8 members to support 24 X 7 SLA.
• Being on-call for infrastructure escalations.
• Use Capistrano to provision the installation and configuration of server.
• Successfully deployed the Ansible configuration management tool to manage all the node server from central location.
• Periodically interact with the senior management for representing team stats, issues and suggestions on the potential improvements of delivery to customer.
• Server audit and review Maintenance on Weekly basis.
• Responsible for change Mgmt. consul to release validation and end to end testing report in order to approve the release to production.
• Optimizing & troubleshooting on regular basis for server management tasks like Server, Application Monitoring & Event Log Monitoring using Kibana.
• Automate the Day to day task using Bash, Python wherever it is compatible with to deploy.
• Build and maintain good relationships with vendors and other departments involved in supporting solution to the project infrastructure.

• Configuring and managing Server environment in hyper-visor like VMWARE and XenServer and AWS Ec2 instance.
• Handling Deployment of Genesys modules like GVP, GWS, VCC, GIM, ORS, in Production and DR environment
• Lead patching activities in Production and DR environment.
• Automating the Deployment and patching with Capistrano
• Active member to involve in Automation / scripting manual task within Cloud using CHEF Automation.
• Managing Monitoring solution using Zabbix Environment.
• Active Member of the Server Takeover Team for Servers Transitioned from US and POLAND Team.
• Trouble Shooting of Genesys protocol and application issues.
• Planning, designing and implementing High Availability and Disaster Recovery.
• Building Servers as per the GENESYS Standard.
• Keep self and the Team Updated about the process changes and updates.
• Working on Tickets (Priority 1,2) using Service center (related to server issues), working on change tickets & Root Cause Analysis (Problem Management).
• Raising Tickets with Akamai Team for Cache server related issues.
• Active Participation in Bridge calls for High priority tickets.
• Design solutions for data storage, monitoring, and deployment automation while continually enhancing DevOps tools, processes, and procedures.
• Maintain +99% up-time and quick turnaround of deployment through development and optimization of infrastructure, server, deployment strategies.
• Automate deployment of applications, system configurations, and security settings in AWS cloud-based environment while implementing integrations, updates, and fixes.
• Improve customer experience by building, deploying, and scaling web services on virtual infrastructure, swiftly investigating and resolving technical issues.
• Collaborated with developers to enhance stability and scalability while prioritizing requests from operations, development and product teams.
• Maintained the SLA targets with the Operations team and ensure that the team is working as per the SLA and able to deliver the quality of work on-time.