Pradeep R (Business Analyst)

PMO Analyst - Client: - GSK

• Assist the user community in submitting VPPs (Enhancements, Projects, and Technical Demands), prioritize them, and work with the tech team to implement, test, document, and release updates.
• Establishing close communication with PO/GPOs, project managers, as well as stakeholders across GSK, including vaccines and pharmaceuticals divisions, to offer essential assistance for ERP governance (GP&T).
• Proactively suggests ideas for greater-risk tasks and decides how to apply programming solutions for tasks with little risk. Contributes thereafter to the upkeep, problem fixes, and improvements of solutions that have been put into place.
• Ascertain that the project plan quality is adequate for choices at the project and portfolio levels by defining, putting into practice, and tracking key performance indicators (KPIs).
• Serves as the primary point of contact for any issues relating to Data studies and Governance principles. Recognizes, resolves, and mediates conflicts pertaining to direction, inquiry, and deliverables.
• Responsible for overseeing IT projects, working with technical personnel, developing IT networks and systems, assisting with the adoption of new technology, educating users, resolving user problems, and generating reports based on the requests from the community, ERP 360, Change, and Release Management, etc.
• Generating various technical reports and business intelligence dashboards with the data obtained from the application database.

Business Analyst - Client:- BT(Britesh Telecom)

• Collaborating with stakeholders to define project objectives and criteria.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Interacted with internal customers to understand business needs, and translate them into requirements and project scope.
• Handling daily scrum calls in order to measure the team's performance and their daily activities.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Creating the sprint planning and cost planning between the developers and testers.
• Participating in key meetings with clients for requirement sessions, process demos, and end training.
• Identifying possible risks, evaluating the degree of risk, auditing processes and procedures, developing risk management controls, and designing processes to mitigate potential risks.
• Generated business intelligence reports to inform strategic decision-making.

Business Analyst - Vodafone New Zealand (currently One NZ).

• Analyzed key aspects of the business to evaluate factors driving results, and summarized them into presentations.
• Identified process inefficiencies through gap analysis, and outlined sensible solutions.
• Supported the leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Preparing the dashboards and insights to make business decisions.
• Generated standard and custom reports to provide insights into business performance.
• Implemented business intelligence solutions to increase operational efficiency.
• Maintaining the relationship with the stakeholders and telecom vendors across 80+ countries.
• Handling customer queries and service issues as a priority using different internal tools, and making sure the issues/queries are resolved properly.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Researched competitors to build a report of rising trends in telecom markets.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.

Lead - Account Analysis Team (R&D);

• Lead a team of 8+ members to conduct R&D for various clients across the globe.
• Worked with over 70 customers to date.
• Helped bid managers, pre-sales, win huge deals in the organization.
• Worked on various factors, such as comparative analysis, digital IT and infrastructure, pain points, recent trends, channel analysis, website analysis, social media analysis, and NPS scores.