PRADEEP SHANMUGA
BUSINESS ANALYST
Bangalore
Summary
Dynamic and results-oriented Business Analyst with over 15 years of experience, including more than 9 years specializing in digital banking implementation projects. Proven expertise in managing complex business requirements and fostering strong client relationships, consistently driving successful project outcomes. Demonstrated leadership in directing cross-functional teams ensures on-time and within-budget execution of both standard and customized objectives. Meticulous management of project timelines and risk mitigation strategies reflects a commitment to excellence. Adept at providing actionable insights to senior leadership through comprehensive status updates, facilitating seamless communication across global teams to align stakeholder expectations and deliver impactful solutions.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Business Analyst / Project Manager
Fidelity Information Systems
06.2021 - Current
- Delivered exceptional performance as both a Business Analyst and Project Implementation Manager, spearheading the execution of Channel Banking solutions, encompassing Mobile Banking, Internet Banking, TAB Banking, and Corporate Internet Banking initiatives.
- Led the end-to-end implementation of cutting-edge digital banking solutions, managing intricate change management projects, with a strategic focus on ensuring seamless transitions and user adoption across banking platforms.
- Orchestrated collaboration between the Bank's business teams, Fidelity Information Systems' internal profile teams, and development teams to ensure the timely and successful delivery of project milestones, aligning all stakeholders, and ensuring optimal results.
- Played a pivotal role in bridging the gap between business requirements and technical solutions by translating high-level business goals into actionable, detailed functional requirements. Acted as the voice of the customer and the business during the software delivery and IT operations phases, ensuring clarity and accuracy of requirements.
- Engaged closely with delivery partners and subject matter experts to meticulously gather, interpret, and clarify requirements, while collaboratively defining design options that met business needs, and aligned with technical capabilities.
- Contributed significantly to the design and optimization of business processes, ensuring that proposed solutions effectively addressed customer needs, and facilitated business growth, while maintaining operational excellence.
- Contributed to the cards process by identifying and documenting key workflow elements, enhancing team understanding, and alignment.
- Demonstrated a solid grasp of card lifecycle management, offering valuable input during planning and review discussions.
- Maintained awareness of the end-to-end cards process, enabling effective participation in cross-functional initiatives.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Business Analyst / Project Manager
Ujivan Small Finance Bank
04.2018 - 05.2021
- Led the successful execution of over 15 initiatives related to Channel Banking solutions, including Mobile Banking, Internet Banking, Hand-held Banking, and Corporate Internet Banking, driving significant enhancements in the bank's digital services portfolio.
- Owned and managed the implementation of digital banking solutions and change management projects, ensuring that each initiative met the bank's evolving business needs, while adhering to regulatory standards, and enhancing customer experiences.
- Worked closely with the Business Team (Channels) to gather comprehensive business requirements, collaborating effectively with IT development team leads to align technical solutions with business objectives.
- Actively contributed to the enrichment and refinement of Business Requirement Documents (BRD), while also preparing detailed Functional Specification Documents (FSD) that provided end-to-end project flows, ensuring clear communication and alignment between business and technical teams.
- Conducted an in-depth analysis of business requirements, offering optimal and innovative solutions to meet project objectives, addressing both immediate needs and long-term strategic goals.
- Managed an in-house development team of eight members, ensuring effective task prioritization and delegation. Ensured that team members had the resources and guidance needed to meet project deadlines, and deliver high-quality solutions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Project Implementation Manager
Mindgate Solutions Pvt Ltd
08.2015 - 03.2018
- Managed a high-value project worth 10 million INR, leading a dedicated team of nine members. Oversaw the implementation and support of CITI Bank's Corporate Online Banking solution and Trade Payment solutions for large corporate clients, ensuring alignment with both business and technical requirements.
- Held dotted line reporting responsibilities to Vice Presidents and Assistant Vice Presidents of Operations, ensuring consistent and transparent communication across all levels of the organization. Ensured that key stakeholders were kept informed of project progress, issues, and solutions.
- Maintained full accountability for the administration and successful implementation of the project, ensuring adherence to timelines and budget requirements. Coordinated and prioritized project tasks to align with functional and business objectives.
- Proactively sought opportunities to enhance processes within project functions and across teams, identifying areas for improvement, and driving initiatives that contributed to operational efficiency and effectiveness.
- Maintained comprehensive project plans, tracking milestones, deliverables, and deadlines. Regularly communicated status updates to all relevant stakeholders, ensuring alignment, and timely resolution of any challenges.
- Responsible for providing Engagement Managers and clients with updated implementation plans, including project schedules, project plans, benchmark metrics, communication documents, and follow-up memos, ensuring all deliverables are met with the highest standards of quality and professionalism.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
E-Banking Support Engineer
Byzan Systems
04.2014 - 07.2015
- Successfully implemented over 10 high-value projects for ICICI Bank, with a cumulative turnover of INR 100 million, focusing on the delivery of ICICI Bank's Corporate Internet Banking solution for large corporate clients.
- Fostered strong relationships with customers, end users, and technical support teams to ensure smooth communication and timely resolution of issues, enhancing overall project outcomes and client satisfaction.
- Led the configuration and installation of Host-to-Host (H2H) setups and converters, ensuring system integrity and seamless connectivity between bank systems and corporate clients' systems.
- Assessed client business requirements, evaluating them against the project scope, budget, and timeline. Provided insights to ensure alignment and avoid scope creep, optimizing the project delivery process.
- Documented comprehensive Standard Operating Procedures (SOPs) for ongoing business processes, ensuring consistency and smooth project transitions to the Production Support team.
- Identified potential risks and issues that could impact project timelines, budgets, or business operations. Proactively implemented corrective measures to mitigate such risks, and ensured successful project delivery within scope and timelines.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Assistant System Support Executive & Zonal Coordinator
C-Edge Technologies Pvt. Ltd.
06.2012 - 03.2014
- Delivered expert-level support and implementation for the CBS migration of five District Central Cooperative Banks (DCCBs), ensuring a smooth transition and minimal disruption to operations.
- Facilitated comprehensive training sessions on the BANCS (Core Banking Solution by TCS) for business teams, imparting critical knowledge to core user teams across the Salem, Erode, and Trichy District Cooperative Banks, ensuring a strong understanding of system functionalities.
- Led the team providing User Acceptance Testing (UAT) support for the Core Banking Solution, ensuring that all system functionalities met user requirements, and were fully operational before deployment.
- Acted as a Business Analyst for the CBS project, preparing detailed requirement functional documents that captured business needs and translated them into technical specifications for the development team.
- Provided extensive Go-Live support and post-live assistance, ensuring the successful operationalization of CBS, and offering on-ground solutions for any issues faced by end-users during the transition phase.
- Coordinated with the central Help Desk team to promptly address and resolve production bugs, ensuring the system ran smoothly and efficiently post-deployment.
- Delivered technical support for hardware, networking, and V-SAT connectivity, ensuring optimal functioning of IT infrastructure across the organization.
- Managed the testing of new developments and functionalities within the CBS system, ensuring the delivery of high-quality enhancements that met both technical and business expectations.
- Trained over 250 core users across various District Central Cooperative Banks, ensuring that staff were proficient in the use of the CBS platform, and capable of utilizing the system to its fullest potential.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Software Engineer
Future Focus Pvt. Ltd.
12.2010 - 05.2012
- Played a key role in the successful implementation, testing, and support of the Financial Inclusion project for Indian Bank, enhancing access to banking services for underserved populations.
- Conducted comprehensive functional testing for the Retail Banking (Financial Inclusion) solution for a six-month duration, ensuring seamless functionality. Provided effective help desk support at Tata Consultancy Services (TCS) in Chennai, assisting users with issues and queries.
- Spearheaded the deployment of the Financial Inclusion project using the Business Correspondent model in Salem, coordinating with both bank officials and Business Correspondent Organizations (BCOs) to ensure smooth execution.
- Led the installation of software on handheld POS (Point of Sale) devices, managed version upgrades, and applied necessary patches to ensure that the devices were operating with the latest features and security updates.
- Provided remote support for patch installation, troubleshooting, and resolving any technical issues to maintain the integrity and functionality of the deployed systems.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Software Engineer
Sumangal Softech
05.2010 - 11.2010
- Conducted functional testing for the Stock Management System and Customer Order Processing System (COPS), ensuring that both systems met the required specifications, and functioned as intended.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Education
Bachelor of Engineering - Computer Science
Sengunthar Engineering College
Namakkal, India 04.2001 -
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
Project management
Problem-solving
Certification
Introduction to IT Project Management, Institute for Development and Research in Banking Technology (IDRBT), 2020-05-01
Websites
Interests
Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport
Cricket
<Enter your own>
- Passport Number: C4050601
- Passport Date Of Issue: 2024-11-05
- Passport Place Of Issue: Bengaluru
- Passport Expiry Date: 2034-11-04
- ID Type: Passport
- ID Number: C4050601
- Date of Birth: 27/06/1987
- Nationality: Indian
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief. I understand that any false information or misrepresentation will lead to disqualification or termination of my employment.
Accomplishments
- Awarded "Best Employee" for driving the successful opening of over 10,000 digital banking limited KYC accounts within a single week, significantly accelerating customer onboarding and adoption of the bank’s digital platform.
Timeline
Senior Business Analyst / Project Manager
Fidelity Information Systems
06.2021 - Current
Business Analyst / Project Manager
Ujivan Small Finance Bank
04.2018 - 05.2021
Project Implementation Manager
Mindgate Solutions Pvt Ltd
08.2015 - 03.2018
E-Banking Support Engineer
Byzan Systems
04.2014 - 07.2015
Assistant System Support Executive & Zonal Coordinator
C-Edge Technologies Pvt. Ltd.
06.2012 - 03.2014
Software Engineer
Future Focus Pvt. Ltd.
12.2010 - 05.2012
Software Engineer
Sumangal Softech
05.2010 - 11.2010
Bachelor of Engineering - Computer Science
Sengunthar Engineering College
04.2001 -
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