Pradeep Singh

Key Responsibilities:
• Develop and implement strategies for efficient replication of products to meet market
demands and maintain consistent product quality.
• Oversee all logistics operations, ensuring timely and cost-effective distribution of products across the country.
• Coordinate with production, quality control, and warehouse teams to ensure seamless replication and dispatch processes.
• Prepare and manage replication and dispatch schedules, including monthly plans and calendars.
• Liaise with transporters and serve as the main point of contact between logistics teams, the Plant Head and the General Manager.
• Monitor and report the status of replication and dispatch activities to senior management, providing insights and addressing any issues.
• Analyze logistics data and processes to identify areas for improvement and implement effective solutions.
• Manage relationships with suppliers, vendors, and logistics partners to ensure smooth
operations and high service levels.
• Assist in the development and implementation of company policies and procedures.
• Support the Plant Head and senior management in planning and executing strategic
initiatives.
• Work closely with the General Manager and Owner/Director to carry out tasks and ensure alignment with company goals.

• Coordinated with senior management to implement strategic plans for revenue growth.
• Monitored staff performance and developed improvement plans.
• Trained new employees on company policies, customer service excellence, and sales techniques.
• Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.

• Prepared reports and coordinated activities to ensure smooth operations
• Ensured timely arrival of shipments, consistently meeting service level agreements (SLAs)
• Investigated operational issues and implemented permanent solutions

• Looking after overall sellers & LM Pickup operations of entire north
• Coordinated timely pickup and SC's connections for entire north
• Sharp eye on the connections happened from north to other locations
• Expanded network for seller flex and LM operations to improve service coverage
• Innovate to enhance customer and seller experience while reducing operational costs
• Optimised operational costs through strategic planning.
• Executed peak planning strategies for operational readiness.
• Successful pilot run for expedite the load connection from sellers to RSC's
• Engaged with support functions and departments to resolve common issues in key performance areas including process readiness, 5S, safety, and training
• Constant touch with destinations and SF locations for exceptions
• Assisted sellers in optimising inventory management and packaging processes

• Led, managed and mentored a large and diverse team of associates in GURZ SC within a fast-paced and high-volume environment.
• Led a team of 1000+ associates along with 32 Supervisors through 11 Peak Holiday Sale Events with an overall delivery performance accomplishment of 99.93%
• Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent service by managing an accurate and timely collection of data to update operations metrics daily
• Redesigned the network configuration for the SC to enable faster deliveries (1-Day Promise) to 2400+ Pin Codes in North India along with boosting Site Productivity by 23% Q-o-Q
• Managed HR activities for the team, including roster preparation, employee relations, and time recording.
• Coordinated with safety, LH-MR, SLP, NOC, L&D, and HR teams to ensure smooth operational functioning.
• Maintained health and safety standards within the area and promoted a positive health and safety culture on site.
• Managed vehicle fleet to optimise operational costs and efficiency.
• Be continuously proactive and create a culture of on-going process improvement within the workplace using KAIZEN
• Developed analytical capabilities to conduct in-depth analysis on complex processes.
• Reduced customer complaints by implementing effective feedback mechanisms.
• Maintained reporting on key market metrics and coordinated regular business reviews with leadership and internal stakeholders.
• Developed macros to streamline daily operations and increase productivity.

• Executing the delivery process from delivery station to customer
• Improved delivery process to sustain high delivery performance through process enhancements and training initiatives
• Analysed data reports to identify performance bottlenecks and align metrics with targets
• Initiated improvements to enhance quality standards, reduce waste, and streamline operations
• Manpower Management (Attendance Management, Roster planning & Fleet management, Attrition and performance, handling issues)
• Controlling and managing Shrinkage due to theft, Damage and Spoilage

• Optimised operational efficiency for fleet of 800+ delivery executives
• Brought down Faridabad SLA from 32 to 28 min for 5 KM radius order and managed it
• Successfully delivered 18k order in a day with SLA of 28 min for orders below 5 km
• Prevented order losses at assigned hub through effective operational management
• Increase operational efficiency by proper planning, monitoring, and resolving issues
• Trained newly joined delivery executives on operational procedures and system usage.
• Generating daily and weekly reports of various performance criteria and taking data-based decision for effective and efficient operations
• Managed Strike at Swiggy in Aug 2019 and successfully brought the operation back on track
• Eliminated fraud and handled situations such as strikes or conflicts.
• Resolved customer escalations to enhance overall experience