Pradeepthi Sirigannagari
Consultant, Technology Consulting
Hyderabad,TG
Summary
Results-driven Power Platform Consultant with over 4 years of experience in developing tailored business solutions using Power Apps, Power Automate, Dynamics 365, KWS and SQL. Possessing ability to manage high-impact projects, streamline business processes, and deliver measurable improvements in efficiency and revenue. Adept at collaborating with clients to gather requirements and develop customized solutions. Knowledgeable Consultant with proven background in consulting, delivering insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Consultant
TTEC Digital Analytics
08.2024 - Current
- PowerApps Development Expert: Specializes in PowerApps development, with a focus on advanced Power Automate workflows, model-driven apps, and the creation of plugins to automate and optimize business processes for diverse clients.
- Data Migration Expertise: Developed and deployed complex packages to import and export data from SQL databases, Dynamics CRM, and Salesforce CRM.
- Project Leadership: Successfully managed three independent project client support initiatives and two high-impact initiatives that streamlined client processes, resulting in increased productivity, efficiency, and improved customer satisfaction.
- Client-Focused Solutions: Collaborated directly with clients to gather detailed requirements, analyze business workflows, and enhance existing solutions, ensuring alignment to client needs, and customized solutions that drive business growth.
- Team Collaboration and Technical Mentorship: Provided technical guidance and mentorship to team members, fostering a collaborative environment that encouraged knowledge sharing and skill development.
- Managed Services and Application Support: Direct support in deploying and live projects to provide immediate assistance to client needs. Managed client relationships through regular check-ins and updates on project progress. Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients. Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex systems with strategic recommendations.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Associate Consultant
TTEC Digital Analytics
07.2023 - 08.2024
- Data Migration: Played a key role in enhancing the existing data processing and migrating systems for the client, ensuring a smooth transition to the newest databases, which contributed to overall program success.
- ETL Development: Developed and managed a structured ETL solution with over 100 packages to migrate the client's customer data, including PI and PII.
- Power Platform: Basic no-code and low-code application enhancement focusing on UI, business rules, and custom controls, along with Logic Apps and JavaScripts, coherent with the customer's broad range of requirements.
- Automation and Time Savings: Automated scheduling, time spent on manual updates, and ensured timely class scheduling for all students.
- Team Collaboration: Collaborated with the team and mentors to implement and enhance the overall system experience for users.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance team performance.
- Led various projects under the guidance and supervision of experienced team leads and project managers.
- Arranged and input information into the database system.
Associate System Software Developer
TTEC Digital Analytics
09.2022 - 07.2023
- Penumbra Inc: Developed and configured validation rules, UI, and routing rules in Customer Service and Omnichannel Applications. Improved software efficiency by troubleshooting and resolving coding issues.
- Frontier Airlines: Assisted in custom pages, Power Portal testing, and developing basic configurations as client support and hypercare. Saved time and resources by identifying and fixing bugs before product deployment.
- IBC: Designed, developed, and tested ETL packages to perform CRED operations on client-provided data through KWS, and through the provisioned SFTP server. ETL solution deployment in SQL Server to maintain job scheduling for daily processing, converting Power Automate's written content to a package to optimize the record limit for data loads.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
System Software Application Developer
TTEC Digital
03.2022 - 09.2022
- KFM: UI/UX development for canvas apps, improving the existing business process flows by using optimized automated flows and JavaScripts, enhancing the response time efficiency.
- Handled code reviews within the team to improve overall code quality, and minimize potential errors during deployment phases.
- Trained under experienced developers, receiving guidance on best practices in application development.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Bhoj Reddy Engineering College For Women, BRECW
Hyderabad, India 04.2001 -
Skills
Power Platform, Logic Apps
Data Migration, KWS SSIS
Power Apps, Power Automate, Power BI, Canvas Apps, Model Driven Apps, Power Platform, Power Virtual Agents
Remote support, Technical support Application support
Incident management, Technical documentation, Problem Solving and Client Relationships
Certification
Microsoft Power Platform Fundamentals
Timeline
Consultant
TTEC Digital Analytics
08.2024 - Current
Associate Consultant
TTEC Digital Analytics
07.2023 - 08.2024
Associate System Software Developer
TTEC Digital Analytics
09.2022 - 07.2023
System Software Application Developer
TTEC Digital
03.2022 - 09.2022
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Bhoj Reddy Engineering College For Women, BRECW
04.2001 -