Pradew Rai
Siliguri
Summary
Dynamic Butler Supervisor with a proven track record at The Leela, excelling in guest service and concierge operations. Expert in room preparation and staff training, I consistently enhance guest experiences through meticulous attention to detail and exceptional customer relationship management. Committed to upholding luxury standards and ensuring unparalleled satisfaction.
Overview
1
1
year of professional experience
Work History
Butler Supervisor
The Leela
Hyderabad
09.2024 - Current
- Provided concierge services, including transportation booking and local information guidance.
- Trained junior staff on service protocols and operational procedures effectively.
- Coordinated seamless in-room dining service, ensuring timely delivery and personalized presentation for VIPs and long-stay guests.
- Anticipated guest preferences by customizing dining setups, and proactively suggesting menu pairings for an elevated in-room experience.
Butler
The Leela Palace Chennai
Chennai
04.2024 - 09.2025
- Provided personalized service to guests, ensuring their comfort and satisfaction.
- Maintained cleanliness and organization of all guest areas, including lounges and dining spaces.
- Responded promptly to guest requests, demonstrating exceptional attention to detail.
Education
BBA - Tourism, Aviation And Hospitality
Siliguri College
Siliguri, West Bengal06-2023
High School Diploma -
Holy Cross Institue
Kurseong, West Bengal06-2020
Skills
- Guest service
- Concierge services
- Room preparation
- Staff training
- Event coordination
- Customer relationship management
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Timeline
Butler Supervisor
The Leela
09.2024 - Current
Butler
The Leela Palace Chennai
04.2024 - 09.2025
BBA - Tourism, Aviation And Hospitality
Siliguri College
High School Diploma -
Holy Cross Institue
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