PRADHEESH S H

Key Responsibilities:

• Managed 200 client accounts, ensuring optimal utilization and renewals of Citrix subscription services, while identifying upsell opportunities for product upgrades and advanced features.
• Collaborated with vendors and distributors to align solutions, streamline processes, and close deals, ensuring smooth contract execution.
• Worked closely with clients to understand their needs, providing tailored Citrix solutions and driving increased revenue through cross-selling and upselling.
• Closed deals before deadlines by coordinating with partners, distributors, and clients to ensure timely PO flow and contract finalization.
• Drove client retention by successfully reinstating lost accounts, winning back of previously churned clients through tailored solutions and relationship-building efforts.

Key Achievements:

• Overachieved sales target by closing $350K above target in FY 2024, earning eligibility for the Sales Incentive Program (SIP) in the first quarter.
• Brought in $190K in net new business in December, contributing significantly to Q4 revenue goals.

• Functioned as Program Manager(April 2024-July 2024) by end-to-end management of five agencies, overseeing processes from purchase orders to monthly invoicing for agencies on boarded for various Amazon Business adoption programs
• Coordinated activities including initial purchases, client acquisition, offer pitching, prime adoption, and other specialized tasks
• Conducting daily and weekly performance reviews with each agency
• Compiling and analyzing performance reports
• Delivering comprehensive training to agency teams to enhance operational effectiveness
• Account Management: Secured recurring orders by identifying customer’s monthly and annual needs and tailoring the product offering accordingly
• Managed relationships with Fortune 500 companies with annual revenues over 500 crores
• Actively engaged decision-makers, both virtually and in person, to effectively present Amazon Business features and onboard new customers
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Increased sales by offering advice on purchases and promoting High Value Spending Adoptions for Account Managed customers and ensured long term business relationships are established
• Coordination and collaboration with cross-functional teams for structuring the deal and managing revenue for the category through various channels
• Coached new joiners and Served as a subject matter expert for colleagues and the team
• Working with category and marketing team to design catalogues, sale day events communication and other marketing collateral
• Managed relationships with aligned third-party (3P) vendors to provide order support and facilitate deal closures with clients. This included assisting with product listings, setting pricing and quantity discounts, and converting Easy Ship orders to Self-Ship for MFN (Merchant Fulfilled Network) transactions.
• Building, maintaining, and optimizing excellent business relationship with vendors and customers keeping them updated about current market expectations

Highlights:

• Owing to my consistent and outstanding performance for continuous appraisal with highest rating (Exceeds) on Forte
• Successfully handled an external agency team of 8 members, serving as a team lead, and on boarded 250 Enterprise customers to Amazon Business within 6 months
• These customers generated 8 crores in business revenue in YTD 2023
• Drove 'Unhealthy Inventory Liquidation Program,' targeting aging inventory for our aligned seller base with 15 B2B customers across India, achieving 130% of UHI GMS goals for 2021-22
• Awarded for driving highest ever PBI (Credit) numbers in Enterprise for year 2023
• Set up and stream lined new SOP for ML Model cancellation and Risk Team Order Cancellation for Amazon Business Orders

• Generate new business opportunities (Acquisition to Amazon Business) and expand the client base, focused on bulk orders to boost annual revenue, using a consultative and value-added approach to understand client needs and provide tailored solutions
• Negotiated contracts for services, collaborated with operations and management teams to ensure smooth handovers, and maintained close relationships with clients to meet expectations, adhered to deadlines, and maximized client satisfaction
• Closing deals through RFQD and SSR requests for bulk orders
• Highlights: Closed first ever largest NEFT order for a distribution company of INR 8.7MM
• Closed first export order for wireless worth INR 40MM

• Experienced in end-to-end recruiting, including candidate sourcing, qualification, negotiations, and placement in IT roles, using ATS systems like SPADES and CATS, while also managing candidate communication, interview scheduling, and client reporting

• Served as a student recruitment specialist, managing sales operations, engaging with key decision-makers in companies, and arranging corporate training sessions for a diverse range of clients

• Led a team of 4 sales associates to acquire clients in North America for IT/Engineering design projects by engaging decision-makers, showcasing company work, and closing deals before handing projects to the technical team