Pradip Ingole

Service Manager

Kirloskar chillers

Pune

07.1996 - Current

Analyzed existing processes for potential cost savings initiatives.
Conducted performance reviews and provided constructive feedback to staff members.
Developed strategies for improving customer experience through enhanced product features or improved processes.
Created detailed reports on service activities for senior management review.
Trained new employees on the use of customer relationship management software systems.
Provided technical support for hardware and software issues experienced by customers.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Created standard operating procedures for all service functions.
Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
Negotiated contracts with vendors and suppliers to secure favorable terms.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Developed and maintained relationships with customers, vendors, and suppliers.
Resolved customer complaints quickly and effectively.
Managed inventory levels of parts necessary for servicing customers' needs.
Resolved customer complaints in a timely manner.
Maintained accurate records of all service requests, including resolution times and costs incurred.
Coordinated with other departments within the organization to ensure seamless delivery of services.
Monitored service performance metrics to identify areas of improvement.
Performed root cause analysis on recurring problems encountered by customers.
Hired and trained service department staff to drive performance.
Monitored employee performance through key metrics analysis.
Established key performance indicators (KPIs) for the service team to measure success and productivity.
Pitched in to complete various duties during peak periods or employee absences.
Created written estimates and obtained customer consent to proceed.
Handled customer complaints and resolved issues promptly to maintain positive relationships.
Prepared and managed the service department budget, optimizing expenses to increase profitability.
Implemented customer feedback mechanisms to gather insights and improve service offerings.
Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Conducted regular training sessions for staff on new technologies and customer service best practices.
Adhered to customer service standards to foster satisfaction and retention.
Coordinated with sales and marketing teams to develop service offers and promotions.
Established and enforced safety protocols to ensure a safe working environment for all employees.
Facilitated communication between the service department and other company divisions.
Collaborated with customers to offer solutions to service needs.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Utilized technology to streamline service operations and improve customer experience.
Analyzed competitive offerings to ensure the service department remained competitive.
Updated and maintained service records and documentation for compliance and quality assurance.
Coordinated with the warranty department to process claims and provide customer support.
Oversaw daily operations of the service department, including scheduling and workflow management.
Led the recruitment and hiring process for new service department staff.
Monitored and analyzed service metrics to identify trends and areas for improvement.
Developed and implemented service protocols to enhance operational efficiency.
Addressed customer questions and concerns regarding products and services.
Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Delegated work to staff, setting priorities and goals.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Interviewed prospective employees and provided input to HR on hiring decisions.
Recruited and trained new employees to meet job requirements.
Resolved customer inquiries and complaints requiring management-level escalation.
Assigned work and monitored performance of project personnel.
Reviewed completed work to verify consistency, quality, and conformance.

Summary

Overview

Work History

Service Manager

Education

High School Diploma -

Skills

Languages

Timeline

Service Manager

High School Diploma -

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