Pradip Saha
Kolkata
Summary
Dynamic Medical Billing Assistant with expertise in DME authorization at Sunknowledge, adept at managing reauthorization requests and resolving denied cases. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in claims processing and CRM software, ensuring timely approvals and accurate documentation.
Overview
3
3
years of professional experience
Work History
Medical Billing Assistant
sunknowledge
Kolkata
02.2025 - 03.2026
- Managed DME reauthorization requests by reviewing patient records and insurance requirements.
- Coordinated with insurance providers and healthcare teams to ensure timely approval of medical equipment.
- Maintained accurate documentation and followed up on pending authorizations.
- Managed reauthorization follow-ups with insurance payers, verifying approval status, updating authorization details, and resolving denied cases.
Mail Support
Gear inc
Kolkata
01.2024 - 12.2024
- Assisted customers with troubleshooting their email accounts.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback surveys and implemented changes based on results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chat Support Executive
Mascon global service
Kolkata
10.2022 - 12.2023
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Answered customer inquiries regarding product features, pricing plans and orders.
Education
Udayrajpur Hariharpur High School
KolkataSkills
- Account management
- Call center operation
- Product organization
- Medical billing
- Email support
- CRM software
- DME authorization
- Claims processing
Languages
English
Upper Intermediate
B2
Timeline
Medical Billing Assistant
sunknowledge
02.2025 - 03.2026
Mail Support
Gear inc
01.2024 - 12.2024
Chat Support Executive
Mascon global service
10.2022 - 12.2023
Udayrajpur Hariharpur High School