Pradip Sinha
Senior Operations Executive
Bengaluru
Summary
A quick learner with demonstrated ability to grasp concepts and adapt to the organization's dynamic nature demonstrated a high level of vigilance by monitoring and adhering to the business or organization's overall compliance standards. Enthusiasm Communication Problem solving: risk-based approach, attention to details, and leadership adaptation Flexibility willingness to learn and be a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Senior Operations Executive
Connect and Heal
Bangalore
07.2022 - Current
- Communicating with upper management to develop strategic operations goals
- Developing strategic long-range plans to achieve strategic objectives
- Developing strategic long-range plans to achieve strategic objectives
- Monitoring operational performance of both internal and external service providers
- Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans
- Providing a workplace setting that is conducive to productive work
- Monitoring occupant satisfaction
- Monitoring construction and renovation projects
- Monitoring performance metrics
- Receiving and responding to approvals and notifications.
Project Analyst Namchi Smart City.
Astrikos Consulting Pvt Ltd
Bengaluru
07.2019 - 06.2022
- Manage, monitor and interpret the contract design documents supplied by the client or customer
- Ensure that all materials used and work performed are in accordance with the specifications
- Act as the main technical adviser on site for day to day operations
- Resolve any unexpected technical difficulties and other problems that may arise
- Plan the work and efficiently organize the plant and site facilities in order to meet agreed deadlines
- Prepare reports as required and carry out day to day management of the site, including supervising and monitoring
- Communicate with clients, customers, engineers and technicians including attending regular meetings to keep them informed of project progress
- Oversee quality control and health and safety matters on site
- Liaise with the local authority (where appropriate to the project) to ensure compliance with local regulations and by laws
- Inspect power/cooling systems to identify and fix flaws that may be detrimental to network performance in the Data Center
- Monitor and evaluate servers contained in a data center
- Installing, configuring and maintaining routers, firewalls and virtual private networks
- Carry out accounts and systems administration by managing user accounts/network file share rights, resetting passwords, and maintaining various operating systems
- Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices
- Maintain internal network structure of a data center by managing routers and keeping them running,
- Troubleshoot network systems to identify and fix performance issues
- Perform system repairs and update software/operating systems and calibrate and monitor data center servers to ensure efficient performance
- Conduct inspections on power and cooling systems to ensure they are operational and efficient.
Business Development Executive
Emirates Zone
Abu Dhabi
02.2019 - 06.2019
- Develop business plans with the assigned accounts
- Design and develop strategic development strategies and plans
- Provide assistance with implementing suggested plans and strategies
- Oversee and examine new strategy progress and development
- Educate, lead and supervise members of the business development team to ensure the project's achievement
- Conduct complex analysis in order to find new market opportunities
- Investigate existing products and services and compare them with competitors
- Suggest measures for improving customer satisfaction and loyalty
- Handle business deals operations and activities
- Oversee the implementation of different contracts
- Build, encourage and maintain long-term relationships with key stakeholders
- Create and present a detailed report for upper management First Abu Dhabi bank.
Sales and Marketing Officer
First Abu Dhabi Bank
Abu Dhabi
05.2018 - 01.2019
- Oversee account opening, account closing, and product sales activities
- Review load applications, approve or disapprove loans, and communicate loan decisions to customers
- Build positive working relationships with existing customers for repeat businesses
- Make follow-up calls with customers and close all pending items
- Identify and contact potential customers to increase customer base
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Credit Service Executive
HSBC Electronic Data Processing
Kolkata
01.2015 - 10.2017
- Develop and maintain credit risk strategies and compliances for CARM UK Corporate customers
- Analyze and respond to key strategic issues that may impact customer investment as well banking product profitability
- Analyze financial statements, collateral, debt service, KYC documents and personal cash flow of every transaction
- Monitor loan portfolio and identify potential problems and proper risk ratings for loans, mortgages and settlements also to run the Anti Money Laundering policy
- Assist account officers on customer calls and contribute in identifying new business opportunities
- Research and collate industry data from various sources as applicable
- Perform other administrative duties as per business requirements
- Recommended approval or disapproval of commercial, real estate or credit loans
- Reviewed and verified income, credit reports and employment histories for each borrower
- Assessed credit risk and analyzed financial statements
- Adhered to banking standards and government lending guidelines for loan services
- Checked appraisals, title information and insurance documents for each property.
Retail Banking & Wealth Management Executive
HSBC Electronic Data Processing Center India, HDPI
Kolkata
01.2013 - 12.2015
- Provide top quality service for UK customers in Retail Banking and Wealth Management (RBWM) services
- Review documents signed by clients for timely submission of loan applications
- Manage clients' day-to-day transactions and inquiries as per the company's business policies and procedures
- Proactively coordinate and follow up on client requests for account transactions such as investment on share market products, advances, money movement, client call- backs
- Interact with clients closely to resolve investment-related inquiries in coordination with advisors, operations staff and other team members in a timely and professional manner.
Credit and Risk Executive
HSBC Data Processing India Ltd
Kolkata
01.2012 - 12.2013
- Analyze financial statements and relevant information for credit worthiness for Canadian customers
- Proactively offer products and services information to prospective customers and follow through credit approval/ disapproval Ensure that credit requests are in compliance with the bank policies and procedures Prepare credit memos as required per Bank policy for new extensions and renewals for customers
- Assist relationship managers to obtain Bank approval of products and services to be provided to customers
- Recommended approval or disapproval of commercial, real estate or credit loans
- Reviewed and verified income, credit reports and employment histories for each borrower
- Conducted presentations to upper management and executive teams for loan recommendations
- Assessed credit risk and analyzed financial statements.
Senior Customer Service Associate
HSBC Data Processing India Ltd
Kolkata
12.2006 - 12.2012
- Assist client service managers (CSM) handling a portfolio of client relationship, Collections of back office process for Credit Cards and Retail Invoice Process for US customers
- Provide top quality responses to all complex recommendations to customers and provide excellent customer service
- Monitor the customer's account and their monthly transactions and Credit Card transactions and Retail Banking Accounts
- Provide support for operational queries and issues.
Education
Bachelor of Commerce - Accountancy
CMJ University
Shillong, Meghalaya 04.2009 - 06.2012
Skills
Cost analysis and savings
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Namchi Smart City.
- Achieved target by completing on time with accuracy and efficiency.
Timeline
Senior Operations Executive
Connect and Heal
07.2022 - Current
Project Analyst Namchi Smart City.
Astrikos Consulting Pvt Ltd
07.2019 - 06.2022
Business Development Executive
Emirates Zone
02.2019 - 06.2019
Sales and Marketing Officer
First Abu Dhabi Bank
05.2018 - 01.2019
Credit Service Executive
HSBC Electronic Data Processing
01.2015 - 10.2017
Retail Banking & Wealth Management Executive
HSBC Electronic Data Processing Center India, HDPI
01.2013 - 12.2015
Credit and Risk Executive
HSBC Data Processing India Ltd
01.2012 - 12.2013
Bachelor of Commerce - Accountancy
CMJ University
04.2009 - 06.2012
Senior Customer Service Associate
HSBC Data Processing India Ltd
12.2006 - 12.2012
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