Summary
Overview
Work History
Education
Skills
Profile Snapshot
Personal Information
Knowledge Purview
Family Size
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic

Pradipta Nayak

Bhubaneswar

Summary

A versatile, high-energy technocrat, executing prestigious projects of large magnitude within strict time schedules, targeting assignments in Infrastructure Management / Sales / Application Engineering with an organization of high repute. Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

24
24
years of professional experience

Work History

Nso Setup Regional Manager

Reliance Retail Limited
06.2019 - Current
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Developed annual budgets for each district within the region.
  • Identified new business opportunities through market research and industry trends.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Proposed or approved modifications to project plans.

Store Manager

Reliance fresh
08.2012 - 06.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.

Assistant store Manager

Reliance Fresh
02.2009 - 08.2012
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Supervisor

Reliance Fresh
01.2008 - 02.2009
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Senior CSA

Reliance Fresh
01.2007 - 01.2008
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Organized shelves and displays to maintain a neat and orderly store environment.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Restocked shelves with merchandise according to company standards.
  • Provided excellent customer service in a friendly and professional manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Answered customer inquiries about the store's products or services.
  • Informed customers about discounts and special offers on products they were interested in purchasing.
  • Checked expiration dates on all merchandise prior to stocking shelves.
  • Resolved customer complaints courteously and efficiently.

Office Executive

LEO Professional.Com
01.2000 - 12.2002
  • Developed and implemented office procedures to improve efficiency.
  • Organized and maintained filing systems, both electronic and paper.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Ordered office supplies and maintained an inventory of all items in stock.
  • Provided administrative support to management team members as required.
  • Processed invoices, purchase orders, contracts.

Education

Draughtsman -

N.I.T.E.
01.2000

Graduation -

Utkal University
01.1997

C.H.S.E -

B.P. College of Science & Education
01.1993

H.S.C. -

High School I.R.C. Village
01.1991

Skills

  • Project Management
  • Liaison & Coordination
  • Vendor Management
  • Supply Chain Management
  • Logistics Operations
  • Team Mentoring
  • POS Systems
  • Team Development
  • Customer Service Management
  • Supply Ordering
  • Shift Scheduling
  • Loss Prevention

Profile Snapshot

Now I am working in Nso (New store Opening) setup. Totally observe and execute all the work like interior, civil work, electrical with proper manner and after ready the site ,I will setup all the material with store staff and handover to operation team. One site to be ready in 45 days and hanover the operation team to next 20day. Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.

Personal Information

  • Father's Name: Mr. Dhirendra Nayak
  • Date of Birth: 07/03/76
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Knowledge Purview

  • Flexibility in adapting to a new environment & learning thing fast.
  • Tolerant and flexible to different situations, Determination.
  • Store Management
  • Stock Reconciliation
  • Team-Work & Team Motivation.
  • Customer Handling Accounts, Inventory Management.

Family Size

7

Languages

  • English
  • Hindi
  • Oriya

Hobbies and Interests

  • Reading books.
  • Sports & Painting.
  • Listening to Music.

Accomplishments

  • BEST STORE MANAGER AWARD
  • PROFITABLE STORE AWARD

Timeline

Nso Setup Regional Manager

Reliance Retail Limited
06.2019 - Current

Store Manager

Reliance fresh
08.2012 - 06.2019

Assistant store Manager

Reliance Fresh
02.2009 - 08.2012

Supervisor

Reliance Fresh
01.2008 - 02.2009

Senior CSA

Reliance Fresh
01.2007 - 01.2008

Office Executive

LEO Professional.Com
01.2000 - 12.2002

Draughtsman -

N.I.T.E.

Graduation -

Utkal University

C.H.S.E -

B.P. College of Science & Education

H.S.C. -

High School I.R.C. Village
Pradipta Nayak