Pradipta Sahoo

Accomplished IT professional with over 18 years of experience in technical support and operations management, primarily with Johnson & Johnson India Pvt. Ltd. and Kenvue India . I currently serve as a Technical Lead, where I excel in leading a global IT Service Desk team, emphasizing efficient ticket management, resource planning, and compliance enforcement.

Throughout my career, I have developed a robust foundation in IT service management tools, particularly ServiceNow and BMC Remedy, ensuring optimal system performance and security. My leadership style focuses on collaboration, continuous training, and data-driven decision-making, fostering a culture of improvement and high-quality service delivery.

I possess a proven track record in managing third-party payroll relationships, overseeing technical support operations across India, and effectively resolving complex technical queries. My expertise includes queue management, SLA monitoring, Configuration Management Database (CMDB) management, and comprehensive report generation for trend analysis.

As a skilled problem solver, I am adept at managing multiple priorities in fast-paced environments while maintaining a keen focus on stakeholder satisfaction. I am committed to fostering a positive work environment, facilitating continuous learning, and driving team performance toward operational excellence.

With extensive experience in asset management, vendor coordination, and SCCM console monitoring, I am well-equipped to leverage my diverse skill set to enhance IT service operations in a Lead IT Service Desk role. My methodical approach, strong attention to detail, and ability to communicate technical information in an accessible manner make me a valuable asset to any organization.

Degree in System Management (DISM)