Pradnesh Hankare
Mumbai
Summary
Having 8+ years of experience into Project Coordination and Customer Service with a background of successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Coordinator
Future Focus Infotech Ltd.
Mumbai
2022.05 - Current
- Managed projects with an annual purchase order (PO) value totaling $1M.
- Collaborated with project teams to identify and pursue new business prospects, contributing to revenue growth.
- Supported Project Managers in project renewal efforts by providing cost analysis and strategic insights for accurate quoting.
- Oversaw PO mapping for resources across multiple projects, managing a headcount of 250+ employees.
- Managed a diverse workforce overseeing a headcount of 250+ resources across multiple roles.
- Facilitated onboarding and coached newly hired staff on task prioritization.
- Prepared and distributed meeting agendas and minutes, ensuring thorough record-keeping.
- Demonstrated agility in managing competing demands and navigating changes, delays, and unexpected events.
- Strategically focused on acquiring new business opportunities to drive company growth.
- Maintained strict confidentiality of corporate and client information, adhering to data safety protocols.
- Developed strategies to reduce attrition by implementing retention initiatives and conducting exit interviews.
- Collaborated with HR and finance teams to ensure timely and accurate implementation of increment and allowance changes.
- Compiled and maintained accurate headcount data across departments and projects.
- Prepared regular headcount reports for management review and decision-making.
- Acted as a point of contact for employee inquiries related to increments, allowances, and other queries.
Assistant Manager, Customer Service
Almats Branding Solutions
Mumbai
2021.11 - 2022.03
- Coordinated with other departments to ensure customer satisfaction.
- Interfaced with vendors regarding product availability or delivery issues.
- Resolved escalated complaints from customers in a timely manner.
- Led team engagement to assist cross-functional departments and achieve goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Executive Key Accounts Support
MCT Cards & Technology Pvt Ltd.
Mumbai
2019.02 - 2020.10
- Worked closely with both internal and external teams to ensure seamless operations and customer satisfaction.
- Conducted client visits for new developments, process improvements, and maintained strong client-service provider relations.
- Facilitated close follow-up on new product startups, meeting requirements from both clients and internal teams.
- Proactively followed up with customers for new orders, particularly regarding base plastics and stationery.
- Compiled and prepared billing MIS at month-end, ensuring accuracy and timely sharing with customers for approval.
- Organized necessary arrangements to ensure readiness for audits, maintaining compliance with regulatory requirements and customer expectations.
- Collected regular customer feedback per audit norms to improve service delivery
- Ensured adherence to SLAs for dispatching all incoming jobs across assigned customer accounts.
- Verified PO accuracy post-receipt from Key Account Managers (KAM) and coordinated error-free processing.
Associated with my family business
2014.06 - 2018.12
Customer Relations Executive
Reliance Communication Infrastructure Limited (BPO Division)
Mumbai
2013.11 - 2014.05
- Managed incoming calls related to the iPhone offer. Provided detailed explanations of the offer and its benefits to customers.
- Helped customers with plan activation queries and procedures.
- Created Service Requests (SRs) to address customer queries and complaints efficiently.
- Managed escalations for customers who did not receive the offer or product as expected.
- Periodically provided floor assistance for On-the-Job Training (OJT) trainees.
Education
Bachelor Of Science - Computer Science
Mumbai University
01.2012
Skills
- Team Collaboration
- Communication
- Attention to Details
- Active Listening
- Patience & Calmness
- Resource Management
- Cross Functional Collaboration
- Vendor Management
- Budget coordination
- Team Leadership
- Project Coordination
- Performance monitoring
Language
English
First Language
Certification
- Aptech Certified Computer Professional - Web Development - Aug 2008
- Aptech Certified Computer Professional - Client Server Programming - Jan 2012
References
References available upon request.
Timeline
Project Coordinator
Future Focus Infotech Ltd.
2022.05 - Current
Assistant Manager, Customer Service
Almats Branding Solutions
2021.11 - 2022.03
Senior Executive Key Accounts Support
MCT Cards & Technology Pvt Ltd.
2019.02 - 2020.10
Associated with my family business
2014.06 - 2018.12
Customer Relations Executive
Reliance Communication Infrastructure Limited (BPO Division)
2013.11 - 2014.05
Bachelor Of Science - Computer Science
Mumbai University
- Aptech Certified Computer Professional - Web Development - Aug 2008
- Aptech Certified Computer Professional - Client Server Programming - Jan 2012
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