PRADNYA GURAV

Team Manager - AUG 24- Present

• Leading a team of 10 members, including 1 Team Leader, to drive revenue and retention.
• Improved account management processes by streamlining workflows, enhancing communication, and implementing effective tracking tools.
• Driving a team target of $120,000 in revenue with a 75% client retention rate.
• Ensuring consistent performance growth within the team through structured training and development.
• Managing multiple key projects, including US-500, Retention, and Packaging, to optimize business growth.
• Successfully launched travel package products as a new revenue stream, contributing to overall company expansion.
• Actively involved in business development initiatives, leading to a significant expansion of the company’s client base.

Team Leader - FEB 24-AUG 24

• Managed 60 premium accounts, including key clients like Kesari Tours, Veena World, and Tour Delight.
• Achieved a $25,000 revenue target with an impressive 95% retention rate.
• Led a team of four members, overseeing escalation management, target achievement, and performance growth.
• Identified and resolved operational challenges to enhance efficiency and client experience.
• Ensured accurate daily reporting and performance tracking to maintain transparency and accountability.

Account Manager- OCT 23-FEB 24

• Enaged a portfolio of 260 agent accounts, ensuring strong client relationships and engagement.
• Successfully achieved a revenue target of $18,000 with a 90% client retention rate.
• Handled escalations effectively, ensuring timely resolution and client satisfaction.
• Acted as a key liaison between clients and internal departments, facilitating smooth coordination..

• Handled big ticket size accounts like L&T, Aditya Birla, Motilal oswal
• Generated ₹1.2 Cr for the Western region.
• Working in project called TravelPlus ( Corporate travel company)
• Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
• Negotiated prices, terms of sales and service agreements.
• Planning and overseeing new marketing initiatives
• Increasing the value of current clients while attracting new ones
• Developing goals for development team and business growth and ensuring they met
• Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.

• Client Acquisition & Relationship Management – Engaged potential clients, built strong relationships, and arranged strategic meetings.
• Marketing & Business Growth – Planned marketing initiatives, increased client value, and attracted new business.
• Proposal & Deal Structuring – Developed competitive quotes, proposals, and dealership networks (Rugged Electric Bikes).
• Investment & Fundraising – Led fundraising for Vajram Electric Project and managed investor accounts.
• Account Management – Handled key accounts for EBG LLP clients, ensuring service excellence.
• Event Participation – Represented the company at industry events to attract clients for investment plans.

• Indian Oil & JNPT Process – Worked under key operational processes.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Telematics Process – Managed tasks within telematics operations.
• Customer Support – Handled inbound calls, chats, and emails.
• Call Monitoring – Ensured quality and compliance through call reviews.
• Reporting – Prepared daily call performance reports.