Pradnya Ingale
Mumbai
Summary
Seasoned Hospitality Professional with 16+ years of experience in 5 Star Luxury Hotels and Resorts. Expertise in high quality service standards, guest relations, business management and training delivery. Seeking a dynamic role within a multinational corporation to leverage extensive experience in hospitality management, exceptional customer service skills, and strong leadership abilities. Goal is to contribute to enhancing client satisfaction, driving operational efficiency, and supporting global objectives.
Overview
19
19
years of professional experience
Work History
Assistant Front Office Manager
Taj Santacruz Mumbai
Mumbai
- Current
- Oversee front office operations to ensure efficient guest service, coordinate departmental meetings, and implement policies and procedures
- Train and develop staff for optimal performance, manage hiring and evaluations, and ensure compliance with legal regulations
- Handle guest feedback and vendor relationships, and develop strategy plans to enhance departmental and financial performance while prioritizing guest safety and employee well-being.
Front Office Executive
THE LEELA KEMPINSKI
Mumbai
03.2006 - 12.2006
- Provided comprehensive assistance to guests, ensuring satisfaction and loyalty by handling both front and back-of-house duties
- Managed VIP movements, assigned rooms based on guest history, and supervised room readiness
- Delivered fast, friendly, and efficient service, handling guest needs both in-person and over the phone while coordinating with other departments to meet guest requirements
- Familiarized guests with hotel amenities and facilities.
Duty Manager
Taj Santacruz Mumbai
Mumbai
- Managed daily Front Office operations for a 279-room hotel, overseeing a team of 45 and ensuring smooth departmental functioning in the absence of the Front Office Manager
- Developed SOPs, trained staff, and collaborated with HR for recruitment, contributing to a 7.5% revenue increase through upselling
- Ensured financial integrity, accurate guest data, and compliance with health and safety standards, while fostering strong guest relationships through exceptional service.
Assistant Manager Catering Sales
Taj Mahal Palace Mumbai
Mumbai
- Focused on achieving monthly revenue targets by upselling banquet facilities, food festivals, and special offers while maintaining strong relationships with clients and regular guests
- Managed event planning and execution by adhering to SOPs, coordinating with kitchen and operations teams, and ensuring guest satisfaction through personalized service
- Maintained daily revenue reports, followed up on tentative events, and ensured timely communication with guests
- Collaborated on menu planning and personally gathered feedback post-event to enhance future services.
Assistant Manager Front Office & Guest Relations
Taj Mahal Palace Mumbai
Mumbai
- Assisted and managed Front Office & Guest Relations executives in daily operations, including pre-blocking VIP rooms, performing house counts, and handling VIP arrivals
- Coordinated with various departments to fulfill guest needs, addressed complaints, and ensured smooth operations
- Managed guest preferences, oversaw the Taj Loyalty program, and provided exceptional service recovery
- Prioritized guest safety, security, and comfort, while ensuring seamless hotel operations.
Front Office Executive
Taj Mahal Palace Mumbai
Mumbai
- Managed daily Front Desk operations, including cashiering, ensuring compliance with service standards and guest satisfaction
- Coordinated with the Reservations department and other hotel teams to manage room availability, special requests, and guest data security
- Consistently upheld service standards and brand attributes while being part of the crisis management team during the 26th November 2008 Taj terror attack
- Additionally, completed cross-training at The Taj Lands’ End for four months in 2009.
Education
B.B.A. -
Rajiv Gandhi Institute of Management & Technology (Distance Learning)
01.2009
One year diploma course in Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training along with first aid & computer reservation system. -
06.2006
H.S.C. -
Mumbai Board
01.2003
S.S.C. -
Mumbai Board
01.2001
Skills
- Expertise in Hospitality Management
- Proficient in Customer Service Principles
- Effective Team Collaboration
- Exemplifies Professionalism and Integrity
- Strong Time Management Skills
- Property Management Systems
- Revenue management
- Complaint Handling
- Communication Management
- Guest Relations Management
- Staff Training and Development
- Sales Support
- Front Desk Operations
- Employee Supervision
- Operations Management
- Microsoft Office Suite
Personal Information
- Date of Birth: 08/20/84
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Listening Music
- Travelling
- Meditating
References
On-Request
Accomplishments
- Certificate for Highest Upselling
- Recognition for Guest Engagements and Feedbacks
Timeline
Front Office Executive
THE LEELA KEMPINSKI
03.2006 - 12.2006
Assistant Front Office Manager
Taj Santacruz Mumbai
- Current
Duty Manager
Taj Santacruz Mumbai
Assistant Manager Catering Sales
Taj Mahal Palace Mumbai
Assistant Manager Front Office & Guest Relations
Taj Mahal Palace Mumbai
Front Office Executive
Taj Mahal Palace Mumbai
B.B.A. -
Rajiv Gandhi Institute of Management & Technology (Distance Learning)
One year diploma course in Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training along with first aid & computer reservation system. -
H.S.C. -
Mumbai Board
S.S.C. -
Mumbai Board
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