Summary
Overview
Work History
Education
Skills
Certification
Languages
Targeting Assignments In
Timeline
Generic
PRADNYA KASHINATH GARUD

PRADNYA KASHINATH GARUD

Goregaon West

Summary

Enthusiastic team player with excellent communication skills, seeking an Assistant Manager position to apply problem-solving abilities and a passion for helping others in a fast-paced environment. Ambitious and adaptable individual looking to step into an Assistant Manager role, bringing a strong work ethic and a commitment to learning and growth within the organization. Excels in directing day-to-day Back-Office Functions entailing Data Entry, MIS Reporting, Documentation, Accounting, Pre-sales & Customer Support in coordination with internal & external departments for smooth business operations. Proficient in end-to-end processing of Sales & Dealer Orders, from sales order preparation, factory coordination, inventory /stock control, logistics, dispatch, invoicing, payments follow-up to up-dation in system. Ensured statutory compliances at all levels by following-up for other regulatory requirements; successfully prioritized delivery schedules and managed periods of high demand. Customer-centric professional; focused on providing excellent, timely & quality services to all valued clients leading to enhanced customer satisfaction; received excellent rating for customer service from the company. Accurate & precise in all work-related assignments with skills in ensuring adherence to service standards for business excellence; problem-solver with excellent negotiation, analytical and coordination skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager-Execution-Export & Domestic

Bharat Wire Ropes Ltd.
Mumbai
04.2025 - Current
  • Order Execution:
  • Manage the end-to-end order fulfillment process for both domestic and export markets.
  • Coordinate with the sales, production, and warehouse teams to ensure timely dispatches.
  • Track and manage customer orders through ERP systems.
  • Export Operations:
  • Prepare and verify export documentation (invoice, packing list, bill of lading, certificate of origin, LC-related documents).
  • Coordinate with freight forwarders, CHA (Customs House Agents), shipping lines, and inspection agencies.
  • Ensure compliance with DGFT, customs, and international trade regulations.
  • Handle post-shipment documentation and bank negotiations.
  • Domestic Dispatches:
  • Liaise with transporters and courier partners for smooth domestic deliveries.
  • Maintain dispatch schedules and ensure on-time deliveries.
  • Address logistics-related issues and customer complaints, if any.
  • Inventory & Logistics Coordination:
  • Monitor stock levels to ensure product availability.
  • Optimize logistics costs while maintaining service levels.
  • Prepare shipment plans based on customer priorities and delivery dates.
  • Reporting and Documentation:
  • Maintain accurate execution and shipment records.
  • Prepare MIS reports for management – order status, dispatch reports, and delivery timelines.
  • Monitor KPIs related to TAT (Turnaround Time), delivery accuracy, and cost-efficiency.
  • Communication and Relationship Management:
  • Act as the primary point of contact between the company and the client.
  • Maintain regular communication to update clients on project/order status.
  • Build and maintain strong, long-term relationships to improve client satisfaction and retention.

Assistant Manager-Sales Coordinator-Export & Domestic

Aeroflex Industries Ltd.
Mumbai
01.2024 - 04.2025
  • I am handling all Exports & Domestic. In export Europe market and USA market. Zone included Mumbai, Gujarat, Ahmedabad, direct and indirect customers.
  • Efficiently controlling order processing as per Sales Policy. To approve the order in accordance with terms & Conditions.
  • Prepare proposals, opportunity & quotation in coordination with sales department.
  • Preparation of Sales Report.
  • Preparing Sales Orders, checking rates and ensuring accuracy of schemes/ discounts.
  • Preparation of order confirmation, allocation of orders & Performa Invoice (SAP, Sales Force).
  • Allocation of orders to Supply Chain for invoicing.
  • Client Visit, assist clients with their inquiries, maintain client relations, Handle customer complaints in a professional manner, ensure that clients are satisfied with their service.
  • Develop strategies to improve customer relations and satisfaction.
  • Managing day-to-day functions related to customer support, sales order coordination & back-office operations.
  • Directing all activities from order booking till payment is posted in correct master code of the order booked /invoice.
  • Report to Sales representative with remarks on pending orders.
  • Giving updates of stock availability to dealers and sales external.
  • Compilation of Action plan in case of deviation of sales policy.
  • Co-ordinating with plant on order processing and movement to warehouse.
  • Resolving Customer issues.
  • Generating & presenting various MIS Reports like Age Rec. /production /transporter report / Pending Orders
  • Reports/sales report/Projections on daily basis.
  • Ensuring customers pay on time.
  • Running S &OP along with Plant Co-Ordinator.
  • Preparation of order confirmation, allocation of orders & Performa Invoice. Handling the quotations Proposals & Payment recovery.
  • Allocation of transport arrangements and allocate orders to Supply Chain for invoicing.
  • Co-ordinating with plant on order processing and movement to warehouse.
  • Provides direct day-to-day supervision for a team of supervisors and support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization.
  • Ensures proper and timely execution of sales processing activities for assigned team across multiple areas, including: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet client requirements.
  • Ensures that team members are effectively communicating and collaborating with internal and external resources.
  • Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
  • Manages headcount, deliverables, schedules, and costs for assigned team and unit, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
  • Handling damage/mismatch/ short cases…Ensures all procedure will happen proper and effectively till customer gets credit notes in hand.
  • Currently using SAP & Sales Force system. (Modules: Order management, Inventory management, supply chain management.)

Assistant Manager-Sales Coordinator-Export & Domestic

J.J.Plastalloy Pvt.Ltd.
Mumbai
03.2023 - 01.2024
  • I am handling all zones. All zone included Mumbai, Hyderabad, Gujarat, Ahmedabad, Rajasthan, Ramnagar, Kanpur All dealer, directs and indirect customers all handled.
  • Efficiently controlling order processing as per Sales Policy. To approve the order in accordance with terms & Conditions.
  • Preparation of Sales Report.
  • Preparing Sales Orders, checking rates and ensuring accuracy of schemes/ discounts.
  • Preparation of order confirmation, allocation of orders & Performa Invoice (ERP, SAP).
  • Allocation of orders to Supply Chain for invoicing.
  • Managing day-to-day functions related to customer support, sales order coordination & back-office operations.
  • Directing all activities from order booking till payment is posted in correct master code of the order booked /invoice.
  • Report to Sales representative with remarks on pending orders.
  • Giving updates of stock availability to dealers and sales external.
  • Compilation of Action plan in case of deviation of sales policy.
  • Co-ordinating with plant on order processing and movement to warehouse.
  • Resolving Customer issues.
  • Generating & presenting various MIS Reports like Age Rec. /production /transporter report / Pending Orders
  • Reports/sales report/Projections on daily basis.
  • Ensuring customers pay on time.
  • Running S &OP along with Plant Co-Ordinator.
  • Preparation of order confirmation, allocation of orders & Performa Invoice.
  • Handling the quotations Proposals & Payment recovery.
  • Allocation of transport arrangements and allocate orders to Supply Chain for invoicing.
  • Co-ordinating with plant on order processing and movement to warehouse.
  • Provides direct day-to-day supervision for a team of supervisors and support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization.
  • Ensures proper and timely execution of sales processing activities for assigned team across multiple areas, including: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet client requirements.
  • Ensures that team members are effectively communicating and collaborating with internal and external resources.
  • Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
  • Manages headcount, deliverables, schedules, and costs for assigned team and unit, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
  • Handling damage/mismatch/ short cases…Ensures all procedure will happen proper and effectively till customer gets credit notes in hand.
  • Currently using ERP system. (Modules: Order management, Inventory management, supply chain management.)

Assistant Manager-Order Processing-Supply Chain Management

Ador Welding Limited
Mumbai
01.2021 - 03.2023
  • I am handling the entire Central Zone area. Central zone included Raipur, Hyderabad, Gujarat, Ahmedabad, and Rajasthan. All dealers, direct and indirect customers, were all handled.
  • Preparation of Sales Report.
  • Preparing sales orders, checking rates, and ensuring the accuracy of schemes/discounts.
  • Preparation of order confirmation, allocation of orders, and Performa Invoice (COPS).
  • Allocation of orders to Supply Chain for invoicing.
  • Managing day-to-day functions related to customer support, sales order coordination, and back-office operations.
  • Directing all activities from order booking to payment being posted in the correct master code of the order booked/invoice.
  • Report to the sales representative with remarks on pending orders.
  • Giving updates on stock availability to dealers and external sales.
  • Compilation of the action plan in case of deviation from the sales policy.
  • Coordinating with the plant on order processing and movement to the 3PL.
  • Resolving customer issues.
  • Generating and presenting various MIS reports, such as Age Rec. /production /transporter report / Pending Orders Reports.
  • Reports, sales report, projections on a daily basis.
  • Ensuring customers pay on time.
  • Running S&OP along with the Plant Coordinator.
  • Efficiently controlling order processing as per the Sales Policy.
  • Preparation of order confirmation, allocation of orders, and Performa Invoice.
  • Allocation of transport arrangements and allocation of orders to Supply Chain for invoicing.
  • Coordinating with the plant on order processing and movement to the warehouse.
  • Provides direct day-to-day supervision for a team of supervisors and support-level individual contributors, providing general and administrative support for sales processing and order fulfillment for an organization.
  • Ensures proper and timely execution of sales processing activities for the assigned team across multiple areas, including creating quotes, performing pricing, registering information, producing documentation, executing orders, billing, invoice production, and configuring order systems to meet client requirements.
  • Ensures that team members are effectively communicating and collaborating with internal and external resources.
  • Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
  • Manages headcount, deliverables, schedules, and costs for the assigned team and unit, ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
  • Handling damage, mismatch, and short cases ensures all procedures will happen properly and effectively until the customer receives credit notes in hand.
  • Currently using an ERP system. (Modules: Order management, Inventory management, Supply chain management.)

Zonal Customer Support Officer

Atlas Copco India Ltd.
Mumbai
06.2013 - 01.2021
  • Key Result Areas:
  • I am handling all west zone alone. West zone included Mumbai, Gujarat, Ahmedabad, South Rajasthan. All dealer, direct and indirect customers all handled.
  • Managing day-to-day functions related to customer support, sales order coordination & back-office operations
  • Directing all activities from order booking till payment is posted in correct CSI of the order booked /invoice
  • Preparing Sales Orders, checking rates and ensuring accuracy of schemes/ discounts
  • Monitoring & ensuring timely execution of Sales & Dealer Orders, informing RSM on status of orders and coordinating with factory’s dispatch team for prioritizing delivery schedules
  • Entering the parts in claim database if material is out-of-stock; following-up with ISC Logistics for arranging the material on an urgent basis for breakdown cases; facilitating road permits & other regulatory requirements
  • Following-up for C forms, payments & TDS certificate with sales/customers/distributors and ensuring timely collection
  • Coordinating with factory for customer returned material & taking appropriate action
  • Liaising with Credit Controller for Hold Release; following-up with Logistics for Invoicing after Hold Release & amendment of delivery terms and sending the invoice and dispatched docket details to customer on e-mail
  • Administering data entry, filing & records management; ensuring timely update of sales /collection targets
  • Checking all invoices & consigned mentioned in summary list are received when original consignee comes to office
  • Sending original invoices to customer whose name and contact number is mentioned in the invoice footnote
  • Verifying all couriers and if there is a cheque then accounting the same and marking a mail to concerned Sale Engineer
  • Supporting the Sales Engineer when they are on site for availability of part & price as they do not have BPCS access
  • Generating & presenting various MIS Reports like Age Rec. /Cusrec. / Pending Orders Reports on daily basis.
  • Ensuring customers pay on time.
  • Account the payment. Trade Finance instruments by handling and processing Bank Guarantees, Counter-Guarantees.
  • Responsible for distributing information to team members and stakeholders.
  • Interfacing with sales team, direct customers dealers and regulatory authorities for ensuring smooth operations
  • Highlights:
  • Pivotal in ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
  • Guided teams and imparted on-the-job trainings to sub-ordinate staff for increasing their efficiency.
  • Proactively provided back-office sales support and sent the quotes below INR 50,000 to customers.
  • I was working on SAP. (Modules: Materials Management (MM), Sales and Distribution (SD)
  • Production Planning (PP).

Assistant Admin. Executive

Melzer Chemicals Pvt. Ltd.
Mumbai
04.2009 - 06.2013
  • Key Result Areas:
  • Attended to customer queries both telephonic & online; maintained all incoming and outgoing dispatch documents
  • Contributed in maintaining attendance schedule of all staff and opening of salary accounts for new employees
  • Prepared Sales Projection Report; maintained the inward-outward register and followed-up on payments with clients
  • Performed various functions like:
  • O Drafted official letters, kept sales related records, monitored purchase
  • O Prepared Quotation; forwarded it to the Client and acquired approvals
  • O Maintained petty cash and accounts related functions
  • Ensured maintenance of office reports and documents
  • Maintained Cheque Deposit Slip & sent to Finance for accounting as well as kept record of Post-Dated Cheques in calendar along with invoice details & deposited them on due date in coordination with Customer Service
  • Managed order processing in the system, coordinated with Warehouse and Transporters for timely delivery of materials
  • Tracked & followed-up with customers regarding receipt on goods, post-confirmation on the same
  • Ensured filing & proper maintenance of all customer records including updated contact details and payments history.

Back-Office Assistant - Treasury Department

Citi Bank
BKC, Mumbai
08.2007 - 08.2008
  • Key Result Areas:
  • Contributed in uploading Nostro Statement in Nostro Recon Modules like USD, AUD, SGD & JPY; prepared:
  • O Closing Balances Report for Nostro Mirror; preformed Nostro-Mirror match-offs in Recon Module
  • O Weekly RBI Report (information about high & low positions); tallying Nostro-Mirror Sanity in Recon Module
  • Generated Balance Sheet of a particular statement; printed the statements of all currencies
  • Identified the record numbers of Nostro-Mirror Recon Module (from Recon Module in case of any queries)
  • Routed the statements in particular departments; kept record of routed telexes to other departments
  • Returned the not-payable funds to the particular department

Education

MBA - Global Logistic & Supply Chain

MIT Pune
Pune
06-2025

Master of Financial Analysis -

ICFAI
01.2013

Bachelors in Commerce -

RA Podar College of Commerce & Economics
01.2007

HSC -

R.A.PODAR College of Commerce & Economics
01.2003

SSC -

Saraswati Vidya Mandir
01.2001

Skills

  • Back-office Operations
  • Sales Order Processing
  • Client Relationship Management
  • Sales & Dealer Support
  • General Administration
  • Process Improvement / Cost Savings
  • Data Entry / MIS Reports
  • Purchase /Logistics / Dispatch
  • Team Management / Trainings
  • Supply chain management
  • Time & Team Management
  • Decision Making
  • Strong knowledge of domestic logistics and international trade procedures
  • Hands-on experience in export documentation and customs clearance
  • Proficient in ERP systems (SAP, Tally, Oracle, Salesforce, Falcon) and advance Excel
  • Good communication, analytical, and coordination skills
  • Ability to work under pressure and manage multiple shipments simultaneously

Certification

  • 3-year GNIIT course from NIIT Institute (2008)
  • 6-month Computer Basic Course from CDAC Institute (2001)
  • Advanced Excel course from Devi Institute (2008)

Languages

Languages Known: English, Hindi and Marathi

Targeting Assignments In

  • Back-office Operations
  • Client Relationship Management
  • Business Support
  • Purchase /Invoicing/Logistics / Dispatch
  • Supply chain managements

Timeline

Manager-Execution-Export & Domestic

Bharat Wire Ropes Ltd.
04.2025 - Current

Assistant Manager-Sales Coordinator-Export & Domestic

Aeroflex Industries Ltd.
01.2024 - 04.2025

Assistant Manager-Sales Coordinator-Export & Domestic

J.J.Plastalloy Pvt.Ltd.
03.2023 - 01.2024

Assistant Manager-Order Processing-Supply Chain Management

Ador Welding Limited
01.2021 - 03.2023

Zonal Customer Support Officer

Atlas Copco India Ltd.
06.2013 - 01.2021

Assistant Admin. Executive

Melzer Chemicals Pvt. Ltd.
04.2009 - 06.2013

Back-Office Assistant - Treasury Department

Citi Bank
08.2007 - 08.2008

MBA - Global Logistic & Supply Chain

MIT Pune

Master of Financial Analysis -

ICFAI

Bachelors in Commerce -

RA Podar College of Commerce & Economics

HSC -

R.A.PODAR College of Commerce & Economics

SSC -

Saraswati Vidya Mandir

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