Pradnya Prashant Lokhande
Pune
Summary
Dynamic and results-driven accountant with a proven track record. Skilled in bookkeeping and payroll auditing, I excel in problem-solving and effective communication. I consistently enhance operational efficiency and support management with insightful reporting, demonstrating a strong commitment to excellence and continuous learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ACCOUNTANT
SILVER JUBILEE MOTORS LTD
PUNE
04.2019 - 06.2024
Accounting Duties:
- Maintain daily accounting records, ledgers, and financial statements.
- Handle accounts payable/receivable, invoicing, and payment follow-ups.
- Reconcile bank statements and petty cash on a regular basis.
- Assist with audits, month-end, and year-end financial closing ( Documentation).
- Coordinate with external vendors, service providers.
- Maintain and manage vendor coordination ( Billing and Payment Release), and basic procurement.
- Assist in HR tasks, like attendance tracking, payroll coordination, and staff documentation.
- Ensure smooth office functioning, including documentation, record-keeping, and filing.
- Manage incoming and outgoing communication, including employees' monthly mobile and telephone plans billing, offices' electricity bills, and internet and broadband bills payments.
- Support senior management in administrative tasks and data preparation.
EXECUTIVE – OPERATIONS
AEGIS CUSTOMER SUPPORT SERVICES PVT.LTD.
PUNE
09.2017 - 12.2017
- Handle high-volume inbound calls from Idea prepaid customers efficiently and professionally.
- Resolve customer queries related to prepaid services such as balance inquiry, recharge issues, plan details, activation/deactivation of services, etc.
- Educate customers on new plans, offers, and promotions.
- Maintain updated knowledge of the product and process flows.
- Escalate unresolved issues to the appropriate departments, as per the escalation matrix.
- Meet and exceed daily, weekly, and monthly KPIs, such as call quality, resolution rate, average handling time (AHT), and customer satisfaction score (CSAT).
- Log all calls accurately in the CRM system for tracking and analysis.
- Provide feedback to the team leader about recurring customer issues, and suggest process improvements.
Education
B.COM -
'P.E.S.' MODERN COLLEGE OF ARTS,COMMERCE & SCIENCE
Pune08-2021
HSC - Commerce
SNBP School & College
Pune02-2014
SSC -
Himgiri Vidyalaya
Pune10-2011
Skills
- Positive attitude
- Effective communication
- Problem solving
- Bookkeeping knowledge
- Payroll auditing
- Reporting
- Statutory reporting
- Willingness to learn
- Hard working
Certification
- MS-CIT (Basic)
- Tally Professional with Tally.ERP 9 – GST
- Advance personality development
Timeline
ACCOUNTANT
SILVER JUBILEE MOTORS LTD
04.2019 - 06.2024
EXECUTIVE – OPERATIONS
AEGIS CUSTOMER SUPPORT SERVICES PVT.LTD.
09.2017 - 12.2017
B.COM -
'P.E.S.' MODERN COLLEGE OF ARTS,COMMERCE & SCIENCE
HSC - Commerce
SNBP School & College
SSC -
Himgiri Vidyalaya
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