Pradnya Shetty

• Accountable for ensuring all basic Key Performance Indicators (KPI) pertaining to Accounts Receivable, Collection and DSO.
• Interacting and following up efficiently with Clients and Revenue Controllers regarding dispute resolution to accelerate the cash collection.
• Evaluate and prepare risk (invoice level) based upon the payment history of the Clients to forecast the cashflow..
• Support the Cash Applications team with payment identifications, the Billing team with invoicing reconciliation and Order Management team with Prepayment confirmations and Purchase order.
• Examine and record customer account details for non-payments, delayed payments, and drive dispute resolution.
• Prepare and publish Dashboards for weekly and monthly cash received to Commercial and Revenue Controllers..
• Have handled Singapore, Vietnam and Myanmar Market.

• Daily analyzing and processing of client billing.
• In order to bill the client, we use the applications C & Q (Costing and Quoting) & Risxfacs
• Trained on different types of billing that are COMPLEX, ARC, SERA, GB FIN Billing.
• Quality check and review of actioned reports and emails.
• Capturing errors and making necessary corrections. Also, educating the team on the correct process.
• Sending timely approvals and queries to the onshore team.
• Resolving client queries and extending support whenever required.
• Overlooking and assigning training to the team members.
• Collaborating with the team to ensure that there are no backlogs and have minimum work in progress
• Finding resolutions for internal team issues and meeting tight deadlines.

Project#1: Detail - Accounts Receivable:

• Preparation of various daily, monthly reports and trackers.
• Sending monthly statements, follow ups, credits emails to the clients on a timely basis.
• Research and resolve any account discrepancies.
• Providing invoices to the clients on a timely basis.