
Seasoned fraud control and investigation professional with over 10 years of experience in the insurance industry, specializing in identifying, investigating, and mitigating fraudulent activities within Life & General Insurance sectors, particularly Employee Fraud investigation, Risk Control and Third-Party Motor claim. Proven ability to manage complex investigations, analyze data, identify fraudulent patterns, and implement effective control measures to minimize organizational losses and enhance profitability. Adept at collaborating with cross-functional teams, including HR, legal, sales, and operations, to ensure compliance with regulatory requirements and industry best practices. Skilled in developing and delivering training programs on fraud awareness, prevention, and investigation techniques, fostering a culture of compliance and risk mitigation. Demonstrated ability to build and lead high-performing teams, providing guidance, mentorship, and support to achieve organizational objectives. Successfully implemented innovative investigation techniques and leveraged technology to streamline processes, reduce investigation turnaround time, and improve efficiency. Recognized for outstanding investigative abilities, receiving the "Independent Investigative Ability" award for FY 2018-19. Proven ability to manage vendor relationships, negotiate contracts, and ensure high-quality service delivery within budget constraints. Strong analytical, problem-solving, and decision-making skills, with a keen eye for detail and a commitment to accuracy and integrity. Excellent communication, interpersonal, and presentation skills, capable of conveying complex information clearly and concisely to diverse audiences. Proficient in using a variety of investigative tools and techniques, including data analysis software, surveillance systems, and background check databases. Deep understanding of insurance industry regulations, fraud trends, and investigation methodologies. Proven ability to work independently and as part of a team, effectively managing multiple priorities and meeting deadlines in a fast-paced environment. Strong work ethic, highly motivated, and results-oriented, with a passion for fraud prevention and a commitment to upholding ethical standards.
Communication