Traveling
PRADUMAN TIWARI
Sr. Associate Customer Support
ghaziabad
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
5
5
years of professional experience
28
28
years of post-secondary education
2
2
Languages
Work History
Advisor Outbound Sale
Reliance SMSL Limited
09.2019 - 10.2021
- Provided expert technical assistance to customers experiencing fiber connectivity problems.
- Managed escalated customer concerns with professionalism, collaborating with higher-level resources when necessary to achieve resolution.
- Provided timely follow-up and status updates for customer service and technical support requests.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provided information about available products and services, membership details, and purchase advantages.
Business Development Manager
INDUSIND BANK
10.2021 - 10.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Assistant Manager
HDFC Bank
11.2022 - 09.2023
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sr. Associate Customer Support
Tech Mahindra Ltd
01.2024 - Current
- Managed customer relations through communication and helpful interactions.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
UP BOARD
Shahjahanpur, India 04.2001 - 04.2014
Commerce
UP BOARD
04.2001 - 04.2016
BBA - Business Management
Shri Siddhi Vinayak Institute of Management
Bareilly, India07.2019
Skills
Scheduling and Coordinating
undefinedInterests
Listening Music
Timeline
Sr. Associate Customer Support
Tech Mahindra Ltd
01.2024 - Current
Assistant Manager
HDFC Bank
11.2022 - 09.2023
Business Development Manager
INDUSIND BANK
10.2021 - 10.2022
Advisor Outbound Sale
Reliance SMSL Limited
09.2019 - 10.2021
High School Diploma -
UP BOARD
04.2001 - 04.2014
Commerce
UP BOARD
04.2001 - 04.2016
BBA - Business Management
Shri Siddhi Vinayak Institute of Management
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