PRADUMAN TIWARI
CUSTOMER SERVICE OFFICER
Shahjahanpur
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
4
4
years of professional experience
30
30
years of post-secondary education
Work History
Customer Service Officer
Utkarsh Small Finance Bank
07.2024 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Sr. Associate Customer Support
Tech Mahindra Ltd
1 2024 - 05.2024
- Managed customer relations through communication and helpful interactions.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Executive
HDFC Bank
11.2022 - 09.2023
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Business Development Manager
INDUSIND BANK
04.2020 - 10.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Education
BBA - Business Management
Shri Siddhi Vinayak Institute of Management
06.2016 - 01.2019
12 Standard
PCSIC School
04.2001 - 01.2016
10 Standard
DSR School
04.2001 - 01.2014
Skills
Mail handling
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Utkarsh Small Finance Bank
07.2024 - Current
Customer Service Executive
HDFC Bank
11.2022 - 09.2023
Business Development Manager
INDUSIND BANK
04.2020 - 10.2022
BBA - Business Management
Shri Siddhi Vinayak Institute of Management
06.2016 - 01.2019
12 Standard
PCSIC School
04.2001 - 01.2016
10 Standard
DSR School
04.2001 - 01.2014
Sr. Associate Customer Support
Tech Mahindra Ltd
1 2024 - 05.2024
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