Pradumn Singh
Dehradun,Uttarakhand
Overview
2026
2026
years of professional experience
3
3
Languages
6
6
years of post-secondary education
Work History
Wireless Order Entry Specialist
NetlinkControl ,USA
06.2024 - 05.2025
- Process wireless device orders for customers in appropriate online vendor portal.
- Process wireless service changes for customers, such as rate plan changes, feature changes, service suspension / un-suspension, and disconnection, in appropriate online vendor portal.
- Research and resolve basic product, service, and support issues by engaging support resources from vendor via chat, email, and phone.
- Monitor order statuses and work with vendors on necessary steps for completion.
- Maintain order and shipment tracking information and monitor for completion of tasks.
- Provide support for multiple customers in help desk setting.
- Meet SLAs for order entry and support ticket response times.
Catalog Associate DE
Amazon Development Centre
5 2021 - 5 2023
- Proficient in correcting product listings on the Amazon homepage, including size, color, spelling, and image adjustments to maintain high content quality standards.
- Skilled in planning, production management, inventory control, and optimizing warehouse processes to enhance operational efficiency.
- Managed product handling, including packaging operations and damaged goods, and prepared timely, accurate reports and analyses. Conducted vendor audits to ensure product and process compliance.
- Effectively resolved issues related to damaged, defective, incorrect, and misleading product listings
and logistics problems. - Enhanced customer engagement and satisfaction through excellent customer service and rigorous quality review procedures.
- Collaborated with the procurement team on sourcing operational equipment, contributing to
surpassing production targets and participating in automation initiatives. - Monitored key KPIs (OTIF, inventory turnover, order accuracy) and developed action plans for continuous improvement.
- Coordinated end-to-end supply chain operations, ensuring timely procurement, transportation, and delivery of goods.
- Optimized warehouse layout and processes, improving picking, packing, and dispatch efficiency.
- Managed inventory accuracy through regular stock audits and implemented cycle counting procedures.
- Worked closely with freight forwarders and 3PL partners operations and reduce lead times.
- Provided mentoring and shadow training for new team members, supporting onboarding and skill development within Amazon.
Digital Marketing Specialist
Fatpos Global
08.2020 - 12.2020
- Collaborated effectively with cross-functional teams to develop and deliver high-profile, multi-channel digital campaigns.
- Demonstrated outstanding knowledge of SEO, SEM, Adobe and Google analytics to enhance campaign performance evaluation.
- Promote company AR, and PR on social media like Instagram, Twitter and Facebook.
- Closely monitored digital marketing trends and developments, enabling continual evolution across client campaigns.
Customer Support Executive
Dabhand
01.2019 - 06.2019
- Provided exceptionally high levels of customer service via live chat, email, and phone calls.
- Resolved customer queries promptly using de-escalation techniques.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Education
MBA - Logistics And Supply Chain (Online)
International University of Applied Sciences
03.2023 - Current
Bachelor of Arts - German Language and Literature
Doon University
07.2017 - 10.2020
Diploma - Diploma in Multilingual Office Automation
C-DAC
04.2023 - 09.2023
Skills
Advanced MS Excel Upgrading skills like Power BIProduct categorizationInventory records maintenanceRisk managementWarehouse operationsOperations managementOrder trackingPackage labelingCataloging specialistProduct catalog quality assuranceLogistics and supply chain managementCustomer relationship managementInventory managementMerchandisingVendor managementProduct data managementAdvanced MS Excel
Timeline
Wireless Order Entry Specialist
NetlinkControl ,USA
06.2024 - 05.2025
Diploma - Diploma in Multilingual Office Automation
C-DAC
04.2023 - 09.2023
MBA - Logistics And Supply Chain (Online)
International University of Applied Sciences
03.2023 - Current
Digital Marketing Specialist
Fatpos Global
08.2020 - 12.2020
Customer Support Executive
Dabhand
01.2019 - 06.2019
Bachelor of Arts - German Language and Literature
Doon University
07.2017 - 10.2020
Catalog Associate DE
Amazon Development Centre
5 2021 - 5 2023
Summary
Experienced operational professional with expertise in product and service-based industries. Specializes in optimizing workflows, improving efficiency, and driving operational success. Recognized for fostering team collaboration and adapting to changing needs to achieve results. Skilled in strategic planning, process improvement, and resource management, with a focus on delivering measurable outcomes and ensuring reliability. Strong analytical skills, effective communication, and results-driven approach define work ethic.
Languages
Hindi
English
English
Awards
- German Fest
- Gadwali & German Dance
- Marathon (MAD) - Making a Difference (NGO)
- Mission Clean Doon (NGO)