Pradyothan Rudavath
Hyderabad
Summary
- 3+ years of professional experience in software industry with comprehensive knowledge on technical application support, development, application Monitoring roles.
- Worked collaboratively with a team of 15+ associates and Client interaction for Production issues.
- Resolved complex technical issues by troubleshooting and identifying root cause of issues and implementing effective solutions.
- I have working experience on MySQL, JSP, HTML/CSS, LINUX Commands, Microsoft Office, ETL Job Monitoring, Technical Support.
- Experience in Data extraction from Database using complex SQL queries. Experience in analyzing and debugging Production defects.
- Excellent problem solving and communication skills with strong academic background.
Overview
4
4
years of professional experience
Work History
Functional Analyst
TATA CONSULTANCY SERVICES
Hyderabad
08.2021 - Current
Dupont | July 2024 - present
- Providing complete application support for different applications (Sabrix, Quantum, Swift, Report2Web, Synchro) at DuPont.
- Handling system downtime, and restarting and upgrading servers using Remote Desktop Connection (RDP) during monthly patching activity.
- Performing ORT for applications after monthly patching.
- Regular monitoring of ETL batch jobs automation and performing manual job run if we encounter a failure.
- Handling P2, P3, P4 tickets in ServiceNow and interacting with clients on teams call.
ICICI MORTGAGE | AUG 2021 - June 2024
- Handled customer queries, followed SOP's and resolved tickets as per ITSM system, requests, Data entry & documentation.
- Worked in all UAT, Pre-Prod for testing the deployed code and handled Production environment for Application support & management.
- Handled L1, L2, L3 tickets in Clip ticketing tool, Client mails and report & data extraction.
- Establishing backup and recovery or replication plans to minimize data loss and system downtime.
- Support during System Integration testing and User Acceptance Testing.
- Proactively performed Application End to End flow and created Project User Manual and provided KT to team.
- Front-end page development using HTML/CSS & Java Script.
- Worked on development CR's in JSP and handled Production tickets.
- Handled java code changes using Eclipse and code comparison using Beyond compare.
Education
B.Tech - Electronics and Communication Engg.
JNTUH CES
08-2021
Skills
- MySQL
- ETL batch monitoring
- Application support
- JSP
- HTML/CSS
- JavaScript
- MS Excel
- Clip ticketing
- Service Now
TOOLS USED:
- RDP Connection
- Beyond Compare
- Putty
- Workbench
- WinSCP
- JSON editor
- Forti Client
- Global protect client
- Eclipse
Accomplishments
- I was awarded with the 'Applause Award' within TCS for continuous efforts and best performance.
- Awarded twice with 'Appreciation Certificates' by Clients for Prompt and Extended hours support.
- I have Patent in TCS on a 'Performance Improvement' for User Manual Creation (End to End Project flow).
- 5-Star Anniversary rating and Highest Band in 2nd Annual Rating.
- I was awarded with 'Service Commitment Award' for successful completion of 3 continuous years of Service.
Timeline
Functional Analyst
TATA CONSULTANCY SERVICES
08.2021 - Current
B.Tech - Electronics and Communication Engg.
JNTUH CES
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