Pradyuman Sharma
Jaipur
Summary
Technical Support Advocate at Teleperformance Global with strong skills in technical troubleshooting and communication. Demonstrated success in improving customer engagement and satisfaction through effective problem-solving and teamwork. Proficient in Microsoft Office Suite and its workings, and can handle any issues regarding that.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Advocate
Teleperformance Global
07.2024 - 03.2025
- Provided efficient support through email and chat platforms, addressing customer queries promptly.
- Assisted users in troubleshooting, improving their engagement with product functionalities.
- Shared insights and strategies with colleagues for continuous improvement in service delivery.
- Kept comprehensive records of client interactions and resolutions for future reference.
- Clarified product capabilities during support sessions to enhance user knowledge.
- Conducted detailed investigations to pinpoint underlying causes of customer issues.
- Partnered with various departments like sales and development to ensure high satisfaction rates.
Marketing Assistant
To-Let Services
03.2023 - 12.2023
- Engaging with clients to learn about their needs, resolve issues, and build lasting connections.
- Contributed to the creation and implementation of marketing plans for partnerships, events, and digital campaigns aimed at luring in renters and landlords.
- Https://www.to-letservices.com/
Education
B.Tech - Computer Science
Arya College of Engineering & I.T
Kukas, RIICO Industrial Area05.2024
Class 12 -
Mehta Public Sr. Sec. School
Jaipur03.2020
Class 10 -
Central Academy Sr. Sec. School
Jaipur03.2017
Skills
- Windows expertise
- Technical troubleshooting and support
- SQL database management
- Effective communication skills
- Team collaboration and engagement
- Operating systems proficiency
- Microsoft Office Specialist (MOS)
Certification
Redhat Certified System Administrator, 04/01/23, 230-060-485
Projects
Marketing Assistant, To-Let Services, 03/01/23, 12/01/23, Engaging with clients to learn about their needs, resolve issues, and build lasting connections. Contributed to the creation and implementation of marketing plans for partnerships, events, and digital campaigns aimed at luring in renters and landlords. To-Let, https://www.to-letservices.com/, 03/01/23, 12/01/23
Hobbies and Interests
- Riding Motorcycles
- Listening Music
Languages
- Hindi
- English, Professional Working Proficiency
- Hindi, Full Professional Proficiency
Timeline
Technical Support Advocate
Teleperformance Global
07.2024 - 03.2025
Marketing Assistant
To-Let Services
03.2023 - 12.2023
B.Tech - Computer Science
Arya College of Engineering & I.T
Class 12 -
Mehta Public Sr. Sec. School
Class 10 -
Central Academy Sr. Sec. School