IT Professional Services Specialist
Amdocs Development Center LLP
- Implemented a standardized project management framework across accounts that improved efficiency by 60%, resulting 85% increase in stakeholder’s satisfaction
- Led a cross-functional team to successfully deliver 10+ infrastructure projects on time and within budget, achieving a 60% reduction in project cycle time
- Conducted risk assessments that decreased project delays by 70%, improving overall project delivery timelines
- Facilitated training sessions for 50+ staff on new processes and tools, resulting in a 50% reduction in deployment timelines
- Spearheaded the integration of automation tools, reducing manual workload by 60% and increasing project delivery speed
- Coordinated a major data center migration for 500+ servers, achieving a 99.9% uptime during the transition and ensuring zero data loss
- Managed IT infrastructure projects related to Server OS security management, optimizing resource allocation to save 15% in costs while enhancing system uptime
- Governed multiple projects related to OS level security vulnerability mitigation across ensuring 99% mitigation
- Spearheaded projects ensuring 100% high availability and disaster recovery compliance
- Allocated resources with 99% accuracy sprints for infra and IT and enhanced the efficiency by 45 %
- Introduced feedback mechanism from customers and relevant stake holders for all projects, resulting in 25% cost reduction and increased customer satisfaction.